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WHAT I DO: I help large enterprises successfully implement Microsoft Dynamics 365 business applications. Including the overarching project planning and implementation coaching.WHO I WORK WITH:💻 Microsoft🏦 Wells Fargo💰 Goldman Sachs👩⚕️ Blue Cross Blue Shield🛒 Wal-Mart🏥 WellstarWHAT MAKES ME UNIQUE: Over the past 15 years, I have led corporate healthcare, field service, financial, and SAAS teams through successful Microsoft Dynamics 365 implementations. Unlike other Dynamics coaches, I have a deep understanding of the overarching business and tech strategy, planning, and tactical execution required for effective project completion. Work with me to ensure your team stays on budget and on deadline every single time. WHY IT WORKS:Unfortunately, many Microsoft Dynamics implementations fall short of expectations. After working with over many customers worldwide, I have developed a repeatable system to coordinate and navigate Dynamics 365 projects without adding extra work or stress to your current process.SERVICES I PROVIDE:Microsoft Dynamics 365 CRM ImplementationSalesforce.com ImplementationCRM Systems Design & ImplementationProgram Management & GovernanceSoftware Project ManagementSystems AdministrationBusiness Process ModelingRequirements DocumentationModule / Form DesignBusiness IntelligenceREADY TO TALK?Connect with me on LinkedIn to talk about existing or upcoming projects.
Focused Consulting
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Microsoft Dynamics 365 Implementation Project CoachFocused ConsultingDenver, Co, Us
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Microsoft Dynamics 365 Implementation Project CoachRemote Jun 2013 - Present
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Microsoft Dynamics 365 Sr. Fasttrack Program ManagerMicrosoft Jan 2017 - Aug 2024Redmond, Washington, UsHelping clients transition to Microsoft Dynamics 365 with confidence so they can achieve business value faster. As a member of the Microsoft Dynamics 365 Customer Experience Team, I work with a portfolio of enterprise customers, during their implementation and user adoption phases, as a liaison to the product development group, offering best practice recommendations, training and solution architecture guidance. -
Crm Field Service Customer & Partner Experience ManagerMicrosoft Sep 2015 - Jan 2017Redmond, Washington, UsAs part of the Customer & Partner Experience team at Microsoft, I assisted with the transition of the FieldOne, Field Service application, into the Microsoft CRM platform, through the delivery of training to Microsoft partners and internal teams worldwide.
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Microsoft Dynamics Crm Consultant & Project ManagerFieldone Jun 2013 - Sep 2015Mahwah, Nj, UsProject Management, Systems Architect, Consultant -
Sr. Crm Business ConsultantWells Fargo Mar 2010 - Jun 2013San Francisco, California, UsProduct Manager for a large-scale Microsoft Dynamics CRM implementation at Wells Fargo Bank -
Senior Business Systems AnalystBank Of America May 2009 - Mar 2010Charlotte, Nc, UsSenior Business AnalystConsultant for Genesis 10 at Bank of America, participating in Merrill Lynch Investment Banking systems transition project in the CRM Services division. Responsibilities include:• Business requirements gathering and needs analysis with Business Partners• Creation of Business Requirements documents including Use Case diagrams and work flows.• Creation of Functional Specification documents including Data Models, Data Dictionaries, System Use Cases, and detailed Functional Specifications.• Review/approval of design documentation (Low Level Design, High Level Design, System Architecture) and QA Test Specifications, Test Cases, and Test Scripts. -
Director Of MarketingBrunswick 2004 - 2008Mettawa, Il, Us• Created annual marketing plan and calendar according to approved budget• Designed and managed the development, publication, and hosting of the company’s website• As a database marketing specialist, I created and managed a complete and accurate database of the company’s customers and prospects to enable direct marketing initiatives• Developed and executed marketing campaigns including direct mail, printed and electronic newsletters, promotional emails, print advertising, banner advertising, press releases, public relations, and trade shows• Tracked return on investment of individual campaigns by monitoring costs, responses, leads, opportunities, and closed sales• Designed various company and product collateral, including brochures, flyers, case studies, promotional pieces, and fulfillment booklets• A frequent contributor to various industry trade publications• Performed speaking engagements and presentations to large groups at industry events -
Salesforce.Com System AdministratorIntegrated Dealer Systems 2004 - 2008Wake Forest, North Carolina, Us• Created gap analysis on existing Salesforce automation applications and processes• Conducted research and led evaluation of available CRM and Salesforce automation applications• Selected Salesforce.com as the best solution for our company’s needs and requirements• Customized Salesforce.com for our unique business requirements• Designed custom reports and graphical management dashboards• Specified marketing and sales processes to empower efficient information flow and reporting from marketing and lead generation through successful customer acquisition• Performed Database Administrator functions• Trained existing and new sales team members on the proper use of the application -
Crm Product Development ManagerIntegrated Dealer Systems 2004 - 2008Wake Forest, North Carolina, Us• Managed and conducted ‘Voice of Customer’ interviews and business process analysis to gather business requirements• Documented Use Case Scenarios and functional requirements for CRM application development project• Designed entity definitions and database schema.• Specified navigation sitemap, form layouts, and controls• Created design for configurable custom report generator• Led development team through product development cycle• Performed Sales Engineer activities for the sales team to assist in demonstrating and selling the CRM application to customers, including online, onsite, and group presentations and demonstrations at industry trade shows• Conducted onsite application customization, setup, and end-user training with initial customers in order to directly receive and document feedback on the application from the users.• Specified and documented bugs, change requests, and functional enhancements resulting from direct interaction with and support of customers
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Director Of Sales & Marketing / Business Management Systems AnalystInterdyn - Artis 2001 - 2004Charlotte, Nc, UsLead all sales, marketing, and business development related operations for this enterprise software consulting organization as a key member of the management team. InterDyn is one of the leading and most successful partners in the Southeast for Microsoft Business Solutions. Focused on identifying mid-market companies with inadequate business management systems and working with them to evaluate/implement new systems, allowing them to improve operations and accomplish their critical business objectives.• Improved departmental net profit by 340K and reduced operating expenses by 48% within 12 months• Increased revenue per Full Time Employee by 250%• Responsible for the sale of over five million dollars worth of enterprise software applications and consulting services• Managed inside and outside sales teams and established inside sales telemarketing operation• Initiated and maintained strong working relationships with key Microsoft personnel, affiliates, and partners
Dean Hardy Skills
Dean Hardy Education Details
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Rollins CollegeComputer Science
Frequently Asked Questions about Dean Hardy
What company does Dean Hardy work for?
Dean Hardy works for Focused Consulting
What is Dean Hardy's role at the current company?
Dean Hardy's current role is Microsoft Dynamics 365 Implementation Project Coach.
What is Dean Hardy's email address?
Dean Hardy's email address is de****@****ail.com
What is Dean Hardy's direct phone number?
Dean Hardy's direct phone number is +170464*****
What schools did Dean Hardy attend?
Dean Hardy attended Rollins College.
What are some of Dean Hardy's interests?
Dean Hardy has interest in Weight Training, Leisure, Actively Involved In Recreational, Watersports.
What skills is Dean Hardy known for?
Dean Hardy has skills like Crm, Business Analysis, Salesforce.com, Project Management, Enterprise Software, Marketing, Databases, Business Requirements, Strategic Planning, .net, Microsoft Dynamics Crm, Information Systems Project Management.
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