Deana (Dee) Ivanova Email & Phone Number

Glasgow, Gb

I successfully manage delivery of all Twig Science K–8 portfolio projects, including the integration of new features across print media and eLearning platforms.• Developing and overseeing the strategic roadmap for Twig Science K–8, including responsibility for resource forecasting and an annual budget of $2.5million across six departments.• Managing a rigorous adoption process for public bids across multiple states in the USA, with a 100% success rate.• Working closely with key stakeholders in cross-functional teams, such as Product, Digital, Content Management, to identify resources, dependencies, and risks to successfully meet project goals.• Proactively identify, assess, and manage project risks and issues, implementing effective mitigation strategies with minimal impact to the business. • Annually organising and leading product workshops with senior stakeholders from both the US and UK, aimed to provide an opportunity to review the achievements of the past year and align product strategy for the next year. • Managing the on-time and within budget delivery of 60 projects within the Twig Science portfolio throughout 2023, the project lifespans ranged from two weeks and a full year. • Effectively communicate with internal and external stakeholders to gather requirements, provide project updates, and ensure their needs are met, resulting in a 90% stakeholder satisfaction rate.• Collaborate with Heads of Departments to identify opportunities to improve processes and reduce costs, using data-driven insights. Most recently, this includes optimising vendor utilisation to efficiently complete tasks and enhance operational effectiveness. • Mentoring a Project Coordinator by offering guidance, fostering professional growth, and providing hands-on support in project planning, execution, and stakeholder management.• Facilitating change control processes to ensure project changes are documented, reviewed, and approved.

Glasgow, United Kingdom

Leading the successful delivery of the Twig Science Middle School Curriculum on time and on budget, including print, video-interactive content and learning web-based platform.• Project planned and scheduled the delivery of 48 Teacher and Student Books, over 200 Videos and 40 Interactive games.• Managed the resources for three teams of Curriculum Developers, Editors, and Designers.• Created and maintained improved project documentation, systems and templates to enable the team to meet agreed standards of Project Governance.• Introduced and managed a Smartsheet solution that improved the visibility of task allocation and completion.• Identified project risks and issues, and developed mitigation plans to resolve issues and deliver projects successfully as planned.• Tracked all business streams ensuring adherence to schedules, process and budget.

London, United Kingdom

• Approve assessment appropriate instruments for the delivery of Pearson’s qualifications by collaborating with internal and external stakeholders, such as Assessment Associates and Product Managers.• Analyse and interpret management information to highlight potential risks to delivery and develop clear risk mitigates • Lead on delivering secure grade boundaries for one of the largest general qualifications Pearson offers• Line-managing 16 senior Assessment Associates, a virtual team of over 1,000 Assessment Associates and supervising three Qualification Co-ordinators• Recruitment and development of senior Assessment Associates across the UK • Monitor quality and accuracy of the assessment through production and marking activities to ensure highest delivery standards are upheld• Executing improvement plans based on lessons learned, ensuring consistent approaches across teams• Provide timely resolution of all relevant internal and external customer queries by putting together communication plans, identifying escalation points and ensuring customers are responded to with designated SLA’s• Solely wrote, won and managed a bid for the Standards and Testing Agency• Scheduling the academic year, business-critical key dates and activities

London, United Kingdom

• Scheduled and managed the assessment content production for three qualifications, through a rigorous ten stage quality process• Planned, organised and managed from start to finish the training and standardisation conferences for Assessment Associates, with up to 200 attendees per conference• Involved in the development and implementation for the new GCSE and GCE Drama qualifications • Independently led assessment activities on behalf of the Qualification Leader during the 2015 and 2016 examining series to further support the team, take on more responsibility and challenge myself• Headhunted by an Operations Manager for a temporary role as a Supervisor to monitor examiners marking activities for a different subject. Managed a small team to deliver the result of 51,219 candidates taking the qualification

Abellio Greater Anglia And South West Trains

• Delegating weekly rota.• Ensuring the team adheres to Abellio Greater Anglia/ South West Trains/ Express Rail Services standards on presentation and appearance, being proactive and delivering excellent customer service.• Liaising with Revenue Protection Management, Gateline Managers, and Rosters Department.• Responding effectively during periods of disruptions and assigning members of staff efficiently.Skills gained:• Able to manage available resource to maximise productivity and efficiency.• Ability to priorities tasks and workload in order of importance.• Providing continues support and assistance to my team in order to build professional rapport.

Abellio Greater Anglia - London Liverpool Street Station

• Providing excellent level of customer service at one of the busiest stations in London with annual commuters of 123million, and paying particular attention to the passengers’ requirements in regards to the transportation within United Kingdom and other tourists’ enquiries.• Checking tickets and ensuring customer’s satisfaction.• Resolved customer complaints effectively and efficiently.• Handling confrontation and stressful interaction with the public during disruptions and engineering works.• Whilst working for Great Anglia I received the mystery shopper award with score of 100%.Skills gained:• Ability to work in a dynamic setting and respond adequately to change.• Perform efficiently under pressure and in difficult situations as part of a team or independently.• Continuously improving my communication and interpersonal skills with customers and colleagues.

Generative Ai In Project Management, Project Management

Prince2: Foundation, Project Management

Bachelor Of Arts (Ba), Business Management, Upper Second

Erasmus Program, Business Management

Btec National Certificate In Business Management, Double Distinction