Dean A. Ward Email & Phone Number

Willoughby, OH, US

Owner, IT Strategic Consulting Services and Support Leading a dynamic team in delivering cutting-edge IT solutions to businesses across diverse industries. Our comprehensive managed services cover everything from network security and cloud solutions to IT infrastructure optimization. Committed to driving efficiency, reducing downtime, and maximizing ROI.

Owner, IT Strategic Consulting Services and Support Provider of business information technology service and support solutions in Northeast Ohio Services include,* Managed IT, Infrastructure Monitoring, and Support* Network Security (Switches, Firewalls and VPN)* Data Backup and Recovery (Business Continuation)* Cloud Computing (Software and Data)* Server.

* Provide enterprise level technical and security support* Research, diagnose, troubleshoot and identify solutions to resolve client issues* Product line software application support* Product line hardware support

Summary - Recruited to re-organize and identify new consulting company structure or model to support growth and increase revenue. Providing credible leadership that promotes drive, change and continuous improvement and encourages the development of services that are at the forefront of modern thinking. Providing outstanding leadership for complex.

• Driving the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, reshaping the enterprise's physical infrastructure and network access, and with.
• Visionary strategic overhaul of company wide infrastructure; One domain infrastructure concept for all 20 offices based in Ohio, cloud SaaS and social media strategies, virtual server concept (10 physical to 3 virtual).
• Implemented yearly technology focal audit; top best practices and cost reduction that yielded $36,000+ dollars in annual savings with an additional $10,500 dollars in elimination of waste spending of products not in.
• Created a new national technology budget, adopted by the Board of Directors, the CFO, and corporate controller.
• Cost reduction and virtually eliminated system outages to 99.95% up time, by Increasing bandwidth x50, renegotiated all communication lines contracts.

Cleveland, Ohio, US

• Recruited to design/lead the information technology department as well as ongoing support and deploy the corporate data infrastructure for a Cleveland based yet to be formed 20 million dollar CPA firm that separated.
• Design and implemented the global business technology startup solution for the M+N three office Firm from the ground up, under budget, within six months, three months ahead of schedule.
• Laid the groundwork for growth and enhanced profitability by designing and balancing a $1.7 million budget, resulting in 10 percent profit margin.
• Lead technical architect for Disaster Recovery/Business Continuation Plan (BCP)
• Reorganized technology to remove all use of consultants bringing functions back in-house to yield an $80,000 plus savings to the technologies budget.
• Renegotiated Firm cell phone plan, reducing the costs from a monthly average bill of $4100.00 to $2400.00.

New York, NY, US

• Designed and implemented Call Tracking System for all support calls, and equipment.
• Trained, supervised, evaluated staff, coached improvement management skills which returned an overall 92% customer satisfaction sustained rating.
• Produced a 90% full remote support model to all offices which is now a mainstream approach.
• Reconstructed the Mid West Region to help build stabilization and build a team atmosphere as well as an ongoing collaboration with the Mid West Regional Leader.

Chicago, Illinois, US

Recruited to create the company(s) first functional centralized national support division. Supporting 75 offices throughout the United States. Managed a staff of 13 tier one and 4 tier two/three reports in two locations. Once acquired by RSM McGladrey (H&R Block) was sought out to lead, design, and merge, the integration of all RSM McGladrey offices for.

Associate Of Applied Business In Application And Programming Development, Business And Technology

Computer/Information Technology Administration And Management

Natural Gas Industry Concepts 2012

Exchange 2007 / Sql

Itil

Microsoft Mcse