Dean A. Ward Email & Phone Number

Willoughby, Oh, Us

Owner, IT Strategic Consulting Services and Support Leading a dynamic team in delivering cutting-edge IT solutions to businesses across diverse industries. Our comprehensive managed services cover everything from network security and cloud solutions to IT infrastructure optimization. Committed to driving efficiency, reducing downtime, and maximizing ROI for our clients. Services include,* Managed IT, Infrastructure Monitoring, Service and Support* Network Security (Switches, Firewalls and VPN) and Cybersecurity* Data Backup and Recovery (Business Continuation)* Cloud Computing (Software and Data)* Server Virtualization (Reduce Equipment and Power Overhead)* End User Desktop and Device Support (PC, Mac, iOS, Android)* IT Policy and Procedures (Including HIPPA and NIST Compliance)* Business Development and Strategic Planning * Support for internal Team Leadership and Development* Virtual CIO services

Owner, IT Strategic Consulting Services and Support Provider of business information technology service and support solutions in Northeast Ohio Services include,* Managed IT, Infrastructure Monitoring, and Support* Network Security (Switches, Firewalls and VPN)* Data Backup and Recovery (Business Continuation)* Cloud Computing (Software and Data)* Server Virtualization (Reduce Equipment and Power Overhead)* End User Desktop and Device Support (PC, Mac, iOS, Android)* IT Policy and Procedures (Compliance)* Virus, Malware, and Spam Removal * Remote (all Devices) Live support

* Provide enterprise level technical and security support* Research, diagnose, troubleshoot and identify solutions to resolve client issues* Product line software application support* Product line hardware support

Summary - Recruited to re-organize and identify new consulting company structure or model to support growth and increase revenue. Providing credible leadership that promotes drive, change and continuous improvement and encourages the development of services that are at the forefront of modern thinking. Providing outstanding leadership for complex organizations, especially where high levels of customer focus and stakeholder engagement are involved. * Increased Revenue - Trimmed wasteful spending by executing cost effective solutions. Reorganized company by invoking best practice processes to all aspects of company as well as implemented business management platform software.* Raised Client Satisfaction - Simply asked the question, “How can we better service you?” Based on client dialogue crafted and released those changes. Developed client interaction by provided them with real-time statistical and historical information regarding their support as well as the ability to control their financial impact. * Employee development - Developed training and change management processes. Provided structure and accountability for their daily activities.* 50% Increase in revenue in 1.8 years of being recruited. * Signed the single largest client contract in the company’s 25 year history. * Launched the company’s first ever all inclusive Service Desk.* Implemented business management platform - Software for companies that sell, service, and support technology that centralize all company workflows, billing, invoicing, time tracking, and real-time visibility for the company or the client via an online portal. * Developed brand strategy and being the driving force in a new company website, Interactive Service Desk, Customer Portal, front facing business print redesign, and new virtual interaction.

Driving the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, reshaping the enterprise's physical infrastructure and network access, and with identifying and exploiting the enterprise's knowledge resources while reducing the overall spend. Anticipating trends in the market place with regards to technology as it is about ensuring that the business navigates these trends through expert guidance and proper strategic IT planning that is aligned to the corporate strategy of the organization.• Visionary strategic overhaul of company wide infrastructure; One domain infrastructure concept for all 20 offices based in Ohio, cloud SaaS and social media strategies, virtual server concept (10 physical to 3 virtual) to reduce cost, equipment, and power consumption, one e-mail address domain and system concept with new corporate professional signature for company cost reduction and branding, "over the air" mobile security/software deployment system that controls all aspects of the mobile device, voice over internet protocol (VOIP) phone system, reduced printer foot print which netted over $400 dollars a month in savings per office Remote virtual user concept - "Any place, network access from any place, any time, any device, securely, hardware/software encryption. Implemented equipment standards to gain reduction in overall support costs.• Implemented yearly technology focal audit; top best practices and cost reduction that yielded $36,000+ dollars in annual savings with an additional $10,500 dollars in elimination of waste spending of products not in use but on the books. • Created a new national technology budget, adopted by the Board of Directors, the CFO, and corporate controller. • Cost reduction and virtually eliminated system outages to 99.95% up time, by Increasing bandwidth x50, renegotiated all communication lines contracts.

Cleveland, Ohio, Us

Recruited to design/lead the information technology department as well as ongoing support and deploy the corporate data infrastructure for a Cleveland based yet to be formed 20 million dollar CPA firm that separated from a national tax and business firm.• Design and implemented the global business technology startup solution for the M+N three office Firm from the ground up, under budget, within six months, three months ahead of schedule.• Laid the groundwork for growth and enhanced profitability by designing and balancing a $1.7 million budget, resulting in 10 percent profit margin.• Lead technical architect for Disaster Recovery/Business Continuation Plan (BCP)• Reorganized technology to remove all use of consultants bringing functions back in-house to yield an $80,000 plus savings to the technologies budget.• Renegotiated Firm cell phone plan, reducing the costs from a monthly average bill of $4100.00 to $2400.00.• Reduced monthly Internet and communication line charges per office from $1800.00 to $640.00 by utilizing next generation technology.• Designed / Implemented virtual environment, mobile, software deployment, and equipment concept standards to gain reduction in overall support and technology spend, over 100 technical policies and procedures for interdepartmental and Firm wide use, 96% virtual remote support model for satellite offices and virtual users, service request tracking software for all support calls and equipment to identify users that may need training, a three office Firm wide in-house Voice Over Internet phone system (VOIP) for the M+N Firm gaining a 30% reduction in long distance charges, cloud SaaS, social media, and mobile business strategy from a “keeping the lights on” expense into something that drives the business.• Instituted IT governance model with a committee charter via convening an executive advisory committee to provide input into a decision-making process.

New York, Ny, Us

• Designed and implemented Call Tracking System for all support calls, and equipment.• Trained, supervised, evaluated staff, coached improvement management skills which returned an overall 92% customer satisfaction sustained rating. • Produced a 90% full remote support model to all offices which is now a mainstream approach. • Reconstructed the Mid West Region to help build stabilization and build a team atmosphere as well as an ongoing collaboration with the Mid West Regional Leader.

Chicago, Illinois, Us

Recruited to create the company(s) first functional centralized national support division. Supporting 75 offices throughout the United States. Managed a staff of 13 tier one and 4 tier two/three reports in two locations. Once acquired by RSM McGladrey (H&R Block) was sought out to lead, design, and merge, the integration of all RSM McGladrey offices for national support.

Associate Of Applied Business In Application And Programming Development, Business And Technology

Computer/Information Technology Administration And Management

Natural Gas Industry Concepts 2012

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