Dean Bateman Email & Phone Number

Aldershot, Gb

Farnborough, England, United Kingdom

Commercially astute Manager driving exceptional customer service through efficient office and administrative functions.

Farnborough, England, United Kingdom

Ash Vale

I have recruited a strong team, coached and mentored them and they always strive to deliver exceptional customer service. I fully understand the brand and ensure these standards along with all company policies and legal compliance are embedded into everyday working practices and actively promote the sharing of best practice across the establishment.I regularly conduct performance reviews with staff, understanding their career aspirations and offer them opportunities to fulfil this. In addition to this I monitor stock levels, ensure stock rotation is performed and that there are adequate stock levels while minimising any wastage.

Winchester

In this role I am responsible for managing staff across the department including conducting appraisals, devising personal development plans, promoting best practice, health and safety regulations and company specific protocols. I continually identify opportunities to improve customer service, financial performance and reducing costs across the store including reviewing KPIs and product performance. As part of this role I manage stock levels and rotations, maintaining detailed records of product sales and identifying opportunities to improve sales through visual merchandising and approved special offers.My other responsibilities include reporting to store management regarding performance, submitting regularprogress reports, leading staff meetings and communicating with the wider team regarding store performance, staff changes and company updates. I also review the performance of departments regularly against budgets and targets and liaising with colleagues to identify initiatives to improve departmental performance.

South East, United Kingdom

Business development manager within the leasehold estateAs an Area Manager, I was responsible for understanding individual businesses and identifying where investment should be made and ensuring there is a return on investment. For example, I delivered profit on budget comprising of 57 businesses which generated a multi million pound net profit line for the business. By adopting a continuous improvement approach with retailers through conducting a joint business analysis, I was able to implement SMART planning to ensure all income streams were maximised for both parties.As part of this role I also continually analysed the financial performance, costs and profit margins to identify areas for improvement and where efficiencies could be implemented to further improve profitability. This involved negotiating rent reviews and lease renewals in line with internal policies and procedures and ensuring appropriate terms are secured across each site.In addition to this role, I was required to pro-actively recruit new customers including conducting presentations on the benefits, terms and conditions while managing the ongoing communication through to completion of accounts.

Fleet

In this role I was recruited for a highly seasonal flagship site and oversaw a major investment and ensured company processes and procedures were embedded into everyday working practices. While working here I presented a business improvement opportunity to the line manager and became the first business to secure a full restaurant menu and table service to guests eating outside which exceeded customer expectations and resulted in increased sales and profit. I then successfully implemented full table service in a further two sites. As a result of performance, two of these three businesses became designated training houses, I established an outside table service and exceeded year-end sales and profit targets.In this role I ensured budgeted sales and profit lines were exceeded whilst ensuring customer service standards and brand standards are adhered to at all times. I also continually shared best practice to create a productive multi-skilled team through innovative training, an effective communication structure and the use of SMART objectives. This resulted in achieving the highest weekly sales record in all three businesses and ended the year in the top three businesses against all business KPIs. This was underpinned by coaching and mentoring new restaurant managers into the business and acting as the first point of contact for the district in the absence of the Regional Manager.