My responsibility as Number Management Team Manager for Callable is to manage the everyday running of the Number Management team. Overseeing the importation of new telephone numbers (UK & International) onto our network to a high, proffesional standard as expected from our clients whilst being compliant and adhering to the correct proseeses as per industry regulations. This also includes the provisioning and allocation on new telephone numbers as well as export requests and ensuring that all numbers are registered correctly with mandatory external bodies.

Maintaining good working relationships with direct customers, resellers and suppliers whilst working to strict deadlines - Project managing all orders from start to finish. Managing staff, ensuring that connectivity of Vibe's services, dispatch of equipment is completed down to the billing of the customer.

Managing the company Billing team. Utilised & implemented a process to ensure that Vibe's customers were billed correctly according to their product and service requirement. This involved ensuring invoices were sent on time and resolving any queries our direct customers or resellers had.

Assisting customers of Lloyds TSB/Banking group with long term refinance options of their borrowing after successful repayments of a debt management plan arranged by the banks Collections team.

Bank accounts, loans and mortgage. Assisting customers of Lloyds TSB/Banking group with their arrears/debt, assisting with income & expenditure advice and negotiating affordable repayments.

*KNOWN AS ntl;home**Delivering high level of service to customers and assisting with their ntl telephone, TV & broadband products and services. Service ranged from general enquiries to faults to complaints.Also held the position of Academy Leader supporting new trained members of staff after their training.