Keeping the CEO/Business Owner in the loop, ensuring that his/her messages are sent and received at the right times. Ensures that the CEO/Business Owners email and calendar are up to date, and keep an eye on how many emails they have in their inbox. Moreover, takes care of the administrative tasks for the client and helping with business planning and improvement.• Maintains daily tasks, emails and calendar• Follows up on missed tasks• Responds to emails in a timely manner• Suggests changes to processes for efficiency• Keeps track of client information, including account names and contact information for each client• Maintains social media accounts which includes content creation, graphic designing and scheduling of contents• Responsible for posting content, responding to comments, and reporting on analytics• Plans weekly posts and campaigns• Encourages engagement by sharing company news and updates with followers• Helps with any problems that arise• Makes sure the team is on track to meet deadlines• Executes all of the infographic design tasks for the company• Email Campaigns for sales, promotions and holidays

Supervises and oversees the day-to-day activities of the team member in making sure that the service commitments are met for the account program. Drives for the optimal conduct of call center operations to meet goal agreement with client and operations.• Supervises and oversees the day-to-day activities of the team members. • Ensures that all individual targets and goals are being met month on month.• Conducting weekly coaching to create a world class action plan if opportunity occur.• Drives employee engagement to improve individual skills and passion. • Performs intraday performance analysis. Analyzes and interprets team day-end performance reports.• Provides reports as required by Operations and Clients and submits them in a timely manner.• May be required to devise new processes, policies, and procedures to achieve better account performance, subsequently contributing to the attainment of service commitments to Clients.• Coordinates with Operations Managers and Client of related Support groups to discuss various concerns and individual opportunity.• Conducts regular performance evaluation sessions with direct reports.• Prepares payroll data of direct reports and ensures accuracy and completeness of documents.• Manages emails, chats and calendar to provide efficient to client, stakeholders and managers.• Managing monthly team schedule to meet service level agreement with client.• Create Key Performance Evaluator for continuous growth and learning of the team.• Analyzes team members behavioral and scorecard opportunities and provide action plan for improvement.• Performing spot checking to team member for quality of service.• Present overall team score to client the client monthly. Provides root cause analysis and action plans for any opportunities that team members may have.

Manages Small Business Customers for a Financial Account to maintain the payment, service and credit score.• Provides world class customer service via email and phone calls.• Manages customer payments for possible reapplication for payment were applied incorrectly.• Prepares legal financial documents for business owners.• Answers financial queues from customers like, due date, amount due and general account inquiries.• Preparing invoices and tax invoice to customer and client.• Directly reporting to client for past due customer.• Collecting past due amount to clients.