Dean Gonzales Email & Phone Number

Radnor, Pennsylvania, US

Atlanta, Georgia, US

Performed technical support for various sites at the UCSD campus such as connecting users to secured Wi-Fi network, downloading a mobile app on various mobile devices, updating iOS on iPads, and report network outages. - Provided technical support to ensure students and staff have a safe environment on campus. - Trained students on how to a use mobile app.

San Diego, CA, US

Joined the management team to ensure continued success of the department. Able to further enhance my leadership skills, ensured that the department was able to meet or exceed company goals, and had the opportunity to mentor different teams and team members. - Managed up to 30 direct and indirect technicians to help achieve individual goals of key.

San Diego, CA, US

Joined the leadership team to help guide the team and continue the success of the support department. Was able to gain valuable experience in leadership skills, organizational skills, analytical skills, and further enhance my communication skills. - Create reports for analyzing trends in the call and chat volume to identify the types of issues the support.

San Diego, CA, US

Was able to further advance in my position and was exposed to more complex issues that were escalated by the leadership team as well as team members. Learned how to research error logs and resolve issues running queries in SQL, learned different 3rd party AVs to set exclusions for the ChiroTouch software, firewall configuration, and collaborated with.

San Diego, CA, US

Was able to advance in my position gaining experience including performing software updates, resolving networking issues, becoming a subject matter expert, and resolving escalated cases.- Able to maintain a 98% and above customer satisfaction score from closed cases.- Collaborated with team members and resolve customer issues as quickly as possible to.

San Diego, CA, US

Resolved technical issues, requests, and train customers on the ChiroTouch software platform. I learned how to navigate helping customers via different channels including phone, email, and chat. - Maintained a 98% customer satisfaction score from closed cases.- Built a professional relationship with customers to leave a great impression with support.