Dean Claypool Email and Phone Number
Dean Claypool work email
- Valid
- Valid
- Valid
Dean Claypool personal email
- Valid
- Valid
- Valid
Dean Claypool phone numbers
Dean Claypool is a Managed Services Systems Analyst at Pegasus Technologies, LLC at Pegasus Technologies, LLC. He possess expertise in testing, operating systems, technical support, test management, shell scripting and 41 more skills. Colleagues describe him as "Dean was a capable and conscientious engineer. He has good technical background and strong troubleshooting skills. It helped a lot in providing timely solutions to customers. He was also a good technical writer. He did a great job authoring and reviewing user guides, white papers, and training materials. He was creative and contributed many innovative ideas in improving products and processes. It was my pleasure to have worked with him." and "Dean worked for me for five years doing technical support, product testing, and software development. He was a conscientious worker and I knew I could always trust him to do his best. Dean also showed his initiative and dedication by learning the skills needed to develop web sites and an HTML interface to the company's terminal emulation software. Dean is a great co-worker and I would welcome the opportunity to work with him again."
Pegasus Technologies, Llc
View- Website:
- pegasustechnologies.com
- Employees:
- 27
-
Systems Analyst – Managed It ServicesPegasus Technologies, Llc Aug 2014 - PresentKennett Square, Pa• Responsible for maintaining all aspects of system Backup and Disaster Recovery (BDR), using Dell AppAssure. BDR responsibilities include Daily checks of on-site backups and off-site data replication, Monthly virtualization testing, and management of archive client data in cold storage.• Supported client data backups using Mozy.• Supported client hosted email and instant messaging using IceWarp.• Supported client email filtering using Barracuda.• Monitored client systems for issues and preventative alerting using Kaseya.• Monitored and supported client Anti-virus and Anti-Malware solutions including weekly checks of definitions and scan status.• Tracked customer issues using AutoTask.
-
Engineering Support Project ManagerHewlett-Packard Jan 2010 - Sep 2013Wayne, Pa• Proficiently managed sustaining queue of HP Device Manager thin client management software; tracking all customer reported defects and issues to timely resolution using iMPACT! and HP Quality Center for issue and defect tracking.• Provided advanced level support for critical customer incidents.• Performed user acceptance testing for customer special projects as well as simulated customer infrastructures to test reported defects using VMWare Workstation and VSphere\ESXi.• Provided work-around resolutions for customer issues where appropriate.• Participated as moderator for online customer support forums.• Engaged in product design and usability testing providing many key change suggestions and UI improvement that were implement in final product.• Composed technical white papers and developed multimedia learning materials as well as training materials for live and virtual room classes.• Received award for Outstanding Employee of the Month for excellence in customer service. -
Senior Test Engineer - Qa LeadHewlett-Packard Dec 2007 - Jan 2010Wayne, PaDeveloped master test plans and executed quality and compliance tests for HP TeemTalk terminal emulation and HP Device Manger thin client management software on Windows servers, PC’s and Windows and Linux based thin clients. Conducted manual software testing and investigations for various project using the following types/methodologies:• Software installation and compliance testing• Compatibility Testing• Smoke testing on software builds (pre-release)• Regression testing for new feature builds• User acceptance testing for custom projects• Security testing of smart cards for Windows domain login• Function testing and validation of release software candidates• Performance testing and analysis
-
Lead Software Test EngineerNeoware Oct 2005 - Nov 2007King Of Prussia, PaConducted the development and execution of quality and compliance testing of Windows CE operating system and various remote access software packages on thin clients. -
Technical Support SpecialistNeoware Jul 2003 - Sep 2005King Of Prussia, PaManaged software support for various thin client applications and operating systems.• Provided phone, email and in person support as needed for thin client hardware and software applications as well as PC/Server installed management application.• Assisted in resolving connectivity issues for Microsoft Remote Desktop (RDP) and Citrix ICA client/server protocols.• Troubleshoot and resolve various network, VPN and internet connectivity issues.• Diagnosed and resolving issues with network printing, server licensing and issues with various peripheral devices.• Tracked customer issues using various ticket-tracking systems including Goldmine, Cerberus, Remedy and NetSuite.• Documented common issues in support knowledge base and customer FAQ.
-
Technical Support SpecialistPericom Software Inc. Oct 1989 - Jun 2003Hamilton Twp., NjProvided software support for terminal emulation software on PC’s, thin clients and Unix/Linux workstations in a timely manner.
Dean Claypool Skills
Dean Claypool Education Details
-
Computer Science -
Electronics Technology -
Trenton State CollegeIndustrial Arts -
Northern Burlington County CrhsHigh School
Frequently Asked Questions about Dean Claypool
What company does Dean Claypool work for?
Dean Claypool works for Pegasus Technologies, Llc
What is Dean Claypool's role at the current company?
Dean Claypool's current role is Managed Services Systems Analyst at Pegasus Technologies, LLC.
What is Dean Claypool's email address?
Dean Claypool's email address is de****@****all.com
What is Dean Claypool's direct phone number?
Dean Claypool's direct phone number is +160930*****
What schools did Dean Claypool attend?
Dean Claypool attended Mercer County Community College, Burlington County College, Trenton State College, Northern Burlington County Crhs.
What skills is Dean Claypool known for?
Dean Claypool has skills like Testing, Operating Systems, Technical Support, Test Management, Shell Scripting, Linux, Virtualization, Test Planning, Quality Center, Unix, Hardware, Regression Testing.
Who are Dean Claypool's colleagues?
Dean Claypool's colleagues are Kaia Herzog, Matthew Holmes, Mindy Gallagher, Joseph Bezu, John D., Nathanael Walker, Perry Green.
Not the Dean Claypool you were looking for?
-
Drake Dean Claypool
Hebron, In -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial