Dean Crawford Email & Phone Number

Lead Tech on the Home Depot/HP project. Prepping and installing new HP Servers and Cisco switches.

Home Depot and HP are currently working with Modis prepping, installing new servers and switches and removing the old servers. My position entails working with store personnel onsite to verify all systems are up and running before and after the server install or prep. Installing switches and some network reconfiguration via Ethernet cables is also and important step as assigned VLans are in place. The Servers are Dell DL 380's all switches are Cisco.Responsible for documentation paperwork and picturesI have had all successful site visits.Developed a successful partnership and have worked wherever needed.

All aspects of IT Tech Support and System Management

Largest national healthcare software provider. Recruited to build/configure all hardware/software applications on desktops and laptops valued at over $2MM. Hold $1MM in purchasing authority. Administer HP Proliant DL/ML Enterprise Level servers used in conjunction with dual and quad core Intel Xeon processors. Utilize Hot plug SFF SAS drives with SCSI and SATA. Maintain HP Ultrium LTO/DAT drives used with Veritas Backup Exec. Expert in Microsoft Windows Server 2003 as main NOS with 2000 Server. Knowledgeable in Microsoft SQL 2000/2005 as standard database software.Assumed responsibility for stagnant IT operation with no training or preparation.Successfully evaluated/assessed systems and rapidly achieved efficient operational status.Developed positive business relationships with suppliers which improved material availability on an immediate basis.

$50MM electrical transformer/generator manufacturing unit of the global Siemens Company providing equipment for all national utility organizations including Florida Power and Light and Southern California Edison. Retained to oversee Windows XP/2003 desktop and server support/maintenance. Administered Active Directory Objects and Exchange 5.5 Server. Managed e-mail configuration/maintenance utilizing Outlook XP. Conducted in-depth troubleshooting of Active Directory issues with ADSI Edit, and GP Edit. Facilitated network printer setup/maintenance. Gained expertise in Dell Servers and workstations. Orchestrated servers/ workstations with Microsoft 2000/2003 Server and Windows XP Desktop software. Developed and used images with "Ghost."Assumed critical network administration duties with no onsite support.Executed successful configuration of multi-server backup program with Veritas Backup Exec and NT Backup.Initiated planning and implementation of complex Thin Client migration.Achieved substantial software and wireless upgrades that expanded system usefulness and lowered costs 5%.

National leader in outsourced technical support. Maintained 350-500 user desktops. Provided phone support for Linksys products, routers, switches and network cards. Conducted client roll-outs with Ghost and RIS 2000. Utilized Lotus Notes and Outlook email support. Directed multiple upgrade projects from Windows 98 to Windows 2000, Office 97 to Office XP. Installed Citrix clients for Citrix Server farm. Initiated and upgraded network system support documentation through Visio floor plans and Access databases.Achieved rapid promotion from initial assignment as Phone Technician to Desktop Support Specialist. Orchestrated efficient migration from Windows 98 to Windows 2000.Implemented Rumba 2000 and established efficient database system with Visio and Access.Successfully upgraded and managed all desktop support services and Windows 2000 RIS server."Employee of the Month," February 2003.