• Act as primary on-site contact for key business partners in my portfolio. This encompasses cultivating healthy facility partnerships, handling problem resolution, equipment supply & maintenance, staffing & training, event supervision & reporting, as well as the boots-on-the-ground component of our marketing & promotions.• Prospect, establish and grow partner relationships with sports and social venues.• Support product team with ad hoc analysis, including real-time developments as well as quarterly business reviews (QBRs). 2018-date Customer and Partner Success Manager (Queens Portfolio EFT) 2017-date Corporate Events2005-date Outside Sales & Event Management

Doing some very interesting work with really good people in IT, business & technical writing, film & video production, art installation, and consulting. Periodic freelance work (hobbies, P/T, and during business sabbaticals / employment gaps) has allowed me to further my business acumen and education through exposure to new verticals and business endeavors.

• Responsible for top-to-bottom performance of a multi-million-dollar business unit, driving operational and financial objectives from recruiting, on-boarding, L&D, customer service, sales, merchandising, compliance, vendor management, to P&L management.• Proactively forged far-reaching relationships across a sprawling, highly-matrixed organization while pursuing resolutions for over 300 product / data / process issues (both physical and logical) impacting a wide array of departments [ e.g., Product Management, Cataloging, Finance, Taxation, Marketing, Training, IT, HR, & Loss Prevention ], achieving chain-wide benefits worth several hundreds of thousands of dollars, to the benefit of our [national] customer base as well as our bottom line.• Assumed a prominent district and region leadership role in onboarding and technology training during multiple Change Management initiatives through 2 M&A and major technology rollouts.• Instilled a teaching & learning culture which produced high-value management-team promotions at an astounding pace (21 promotions in 69 months), exceeding that of many business units 3x larger.• Drove business requirements while working independently (geographically separate from my peers, I sometimes saw my boss only a few times per month).Business Manager 2005-2015Training Manager [concurrent title] 2010-15

• Grew revenue through new business and achieving 100% renewals on assigned existing clients, as part of a dedicated account team.• Instrumental in shaping account strategy. Owned technical aspects of the account, both pre- and post-sales. Shepherded projects from sales pipeline through implementation and beyond.• Proactively pipelined client feedback to internal SMEs for Product Management and Provisioning purposes, based on customer requirements and evolving market needs.

• Co-led day-to-day Relationship Management with multiple WP subsidiaries and affiliates, including newly acquired (startup) companies with wide variations in culture, to ensure proper design, implementation and successful ongoing management of their SaaS and e-business environments.• Drove business objectives and established "Run Books" and standards for a portfolio of subsidiaries and business units, through a combination of strategic thinking, detailed execution, & process improvement.

• Led day to day Customer Relationship Management efforts between centralized IT and a diverse array of divisions, departments, and University Consortium members.• Led onboarding & training efforts.• Acted as the customer voice, connecting vital user feedback with our development team, to inform our evolving tech solution offerings.Senior IT Specialist (Senior Network Technician) 1996-1999IT Support/SysAdmin (Network Technician) 1994-1996