Dean Diroff Email & Phone Number

Southfield, Michigan, United States

Driving meaningful customer experiences through: Customer Experience Management, Business Process Automation, Mail-Related Solutions, Parcel Locker Solutions

Monroe, Mi

Church Properties Chairman -- responsible for facilities maintenance and capital improvements.Previously served as Congregation Assistant Director, Elder, School Board Chaiman and as a member of the Holy Ghost (Preschool-8th) School Board.

Responsible for multiple high-profile accounts with annual revenue of $4M+. Achieved 104.5% year over year revenue attainment in FY 19/20. Inked new contracts worth $2.6M+ for IT Help Desk/Service Desk services and Intelligent Delivery/Corporate Mail Services.

Greater Detroit Area

Greater Detroit Area

Greater Detroit Area

Responsible for new business development within ZBA accounts and the expansion of Ricoh Managed Services portfolio in Michigan and Northwestern Ohio. I use my Certified Change Management Professional (CCMP) skillset and strong communication ability to manage full client life cycle responsibility. Specific responsibilities include development and execution of strategic account and opportunity plans, leading project team engagements through client business process analyses, providing leadership &… Show more Responsible for new business development within ZBA accounts and the expansion of Ricoh Managed Services portfolio in Michigan and Northwestern Ohio. I use my Certified Change Management Professional (CCMP) skillset and strong communication ability to manage full client life cycle responsibility. Specific responsibilities include development and execution of strategic account and opportunity plans, leading project team engagements through client business process analyses, providing leadership & direction for multiple Ricoh and alliance partner resources, driving solution strategy, design, implementation and ongoing operational enhancements. Notable recent ZBA wins include a long-term multi-million $ Managed Document Services agreement with a large County Government and creation of a customized outsourced Business Process Solution to print and mail insurance policy related invoices and supporting materials for another client. Show less

Michigan And Nw Ohio

Had statewide responsibility for launch and development of Ricoh's MDS program in Michigan. Responsible for MDS portfolio and process education efforts with all Global, Strategic, Major Account and Commercial sales teams in Michigan and Northwest Ohio. Developed sales strategy, led client assessments and created strong MDS opportunity pipeline for the area. Completed multiple multi-year contracts through individual and team-based new business development activities.

Michigan And Nw Ohio

Initiated and sustained executive-level contact with prospective and current Ricoh clients. Confirmed scope, secured client executive sponsorship and facilitated business process/workflow analysis related to client document management, mailroom and IT support programs. Designed recommended future state solution models based on Ricoh and/or 3rd party components and created related contract documentation. Facilitated the contract negotiation and approval process and assisted with transition to… Show more Initiated and sustained executive-level contact with prospective and current Ricoh clients. Confirmed scope, secured client executive sponsorship and facilitated business process/workflow analysis related to client document management, mailroom and IT support programs. Designed recommended future state solution models based on Ricoh and/or 3rd party components and created related contract documentation. Facilitated the contract negotiation and approval process and assisted with transition to Ricoh services. Maintained executive relationships post implementation and drove additional business opportunities throughout client contract term. Show less

Rochester Hills, Mi

LUTHERAN HIGH SCHOOL ASSOCIATION OF GREATER DETROITBackgroundThe Lutheran High School Association (LHSA) was founded in 1944 by Detroit area Lutheran Church – Missouri Synod congregations to provide a strong academic, college prep program that is distinctly Christian in its focus and purpose. Today, 58 Lutheran Churches comprise the LHSA, which own and operate four Lutheran High Schools serving over 1100 students. Schools of the LHSA are; Lutheran High North (Macomb Township)… Show more LUTHERAN HIGH SCHOOL ASSOCIATION OF GREATER DETROITBackgroundThe Lutheran High School Association (LHSA) was founded in 1944 by Detroit area Lutheran Church – Missouri Synod congregations to provide a strong academic, college prep program that is distinctly Christian in its focus and purpose. Today, 58 Lutheran Churches comprise the LHSA, which own and operate four Lutheran High Schools serving over 1100 students. Schools of the LHSA are; Lutheran High North (Macomb Township), Lutheran High Northwest (Rochester Hills), Lutheran High Westland (Westland), and Lutheran High South (Newport). Show less

Great Lakes Region

Launched and managed an 11-member Great Lakes Region team covering Michigan, Indiana, Minnesota, Ohio and West Virginia as well as the Chicago and Pittsburgh markets. Recruited, hired and trained Managed Services sales representatives in Detroit, Chicago, Indianapolis, Minneapolis and Pittsburg as well as 3 Outsourced Print sales representatives in Chicago.

Michigan And Nw Ohio

Michigan And Nw Ohio

Was responsible for ZBA sales strategy as well as retention & growth of many of ADP's largest clients in the Michigan and Northern Ohio marketplace. Conducted client HR/Payroll/Benefit Administration business process analysis, recommended best practice based improvements and project managed implementation of a variety of outsourced, client-site and hosted solutions. Earned my Professional in Human Resource (PHR) certification to ensure and demonstrate my understanding of HR user requirements.

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Detroit Area

Journalism, Public Relations, Public And Interpersonal Communication

Activities and Societies: Public Relations Student Society of America (PRSSA), Contributing Writer for Chippewa Yearbook BA Degree.

Professional In Human Resource (Phr) Certification, Human Resources Curriculum