• Processed customer bank transactions in a fast-paced environment maintaining accurate business records • Assisted in opening customer accounts and upgraded to existing accounts• Explained, promoted and sold additional products and services• Created business advertisements to highlight new product features • Successfully ran and operated busy Downtown Denver branch as a Teller, Personal Banker, Operations Manager and Branch Manager with the assistance of my Supervisor for several months while branch was understaffed

• Assisted 100-150 clients efficiently • Enthusiastically reached out to existing customers encouraging program participation to achieving their highest level of independence with regard to their personal goals • Made accurate need assessments for every client to ensure client-business relationship longevity • Recorded client data efficiently • Promoted, explained and sold additional products and service

• Performed front desk/customer service duties for payment & equipment service center • Directly communicated with customers regarding company products and services by being knowledgeable of the companies services and additional features• Performed upgrades/downgrades to customer accounts • Marketed product to customers for an increase in company profits • Catered services to individual needs to increase customer loyalty