Deandra Johnson Email & Phone Number

Denver, CO

• Processed customer bank transactions in a fast-paced environment maintaining accurate business records
• Assisted in opening customer accounts and upgraded to existing accounts
• Explained, promoted and sold additional products and services
• Created business advertisements to highlight new product features
• Successfully ran and operated busy Downtown Denver branch as a Teller, Personal Banker, Operations Manager and Branch Manager with the assistance of my Supervisor for several months while branch was understaffed

Denver, CO

• Assisted 100-150 clients efficiently
• Enthusiastically reached out to existing customers encouraging program participation to achieving their highest level of independence with regard to their personal goals
• Made accurate need assessments for every client to ensure client-business relationship longevity
• Recorded client data efficiently
• Promoted, explained and sold additional products and service

Greater Denver Area

• Performed front desk/customer service duties for payment & equipment service center
• Directly communicated with customers regarding company products and services by being knowledgeable of the companies services and additional features
• Performed upgrades/downgrades to customer accounts
• Marketed product to customers for an increase in company profits
• Catered services to individual needs to increase customer loyalty

Associate'S Degree, Architectural Engineering

High School, Architectural Drafting And Architectural Cad/Cadd

Basic Study, General Study, 9Th -12Th

Activities and Societies: Volley Ball Drama Choir

Customer Serivce Certificate- Banking, Retail & Hospitality, Customer Service

I earned a Customer Service Certificate for Retail, Hospitality and Call Center.