Deandra Wright Email & Phone Number

Austin, Texas Metropolitan Area

- Utilize Workday to thoroughly review 150+ candidates, extend offer letters, and analyze new-hire documentation daily to promote a positive candidate experience.- Responsible for identifying, evaluating, and recruiting candidates from 30+ job requisitions within 20+ store locations across multiple regions in the US, UK, and Canada to ensure high-quality and diverse new hires.- Collaborate with hiring leaders, team leadership, and HR Generalist Teams to continuously improve streamlined HR processes such as Payroll, Benefits, and Compliance.

United States

Analyzed all reports and extracted data to create comprehensive documents that multiple departments utilize for day-to-day activities.Served as subject matter expert for multiple systems and conduct ad hoc trainings for new associates.Completed hi-pri ad hoc investigations that surfaced market specific trends and insights to the client which increased scalable improvements for the client platform and user experience satisfaction by 45% Minimized financial and reputational risk by 30% using a variety of data analysis tools such as Centra and Tasks while incorporating a thorough investigation of reported escalations.

Austin, Texas

Created multiple solutions for customers that had up to 5+ issues with their alarm systems increasing customer satisfaction by 25%.Sold over $8k of additional home security protection within 1 Quarter.Collaborated with different departments that over-exceeded customer expectations and created a higher customer satisfaction score

Houston, Texas

Identified and resolved issues in over 4 stores at NRG Stadium.Merchandised, restocked, and maintained the sales floor to ensure a proper salesenvironment.Greeted 1,000+ shoppers per event, discovered their needs, and made recommendations to generate sales.

New Braunfels, Texas, United States

Navigated through Avaya, Seibel, and other data entry systems to connect with clients and resolve clients’ issues.Handled over 60 incoming calls with limited conflicts and discrepancies.Created relationships with clients through professional communication and timely problem resolution.

San Antonio, Texas Area

Developed and organized civil engineering proposals for current and prospective clientsManaged different social media platforms to increase clientele and maximize reach for the company (FB, Twitter, LinkedIn) resulting in a 30% increase in views and traffic to the company website.Utilized Adobe InDesign CS5 to create Statements of Qualifications (SOQs) and marketing materials that guaranteed a 25% increase in contract agreements.Coordinated company and team-building events that improved employee morale.