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Deandra Biggs Email & Phone Number
Customer Success Support Specialist
at
Otonomee
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Support Specialist
Location
Fort Lauderdale, Florida, United States
Company size
Who is Deandra Biggs? Overview
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Quick answer
Deandra Biggs is listed as Customer Success Support Specialist at Otonomee, a company with 239 employees, based in Fort Lauderdale, Florida, United States. AeroLeads shows a matched LinkedIn profile for Deandra Biggs.
Deandra Biggs previously worked as KCS Program Manager at Citrix and Knowledge Management Specialist/Customer Service at Citrix. Deandra Biggs holds Criminal Justice And Corrections from Broward Community College.
Company email context
Email format at Otonomee
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Otonomee
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Profile bio
About Deandra Biggs
Experienced Knowledge Management Specialist with a demonstrated history of working in the computer software/hardware industry. Skilled in Oracle Reports, Peer Mentoring, Vantive, CCSP, Salesforce, Excel, and Contact Centers. Strong program and project management professional.
Current workplace
Deandra Biggs's current company
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Otonomee
5 roles
Deandra Biggs work experience
A career timeline built from the work history available for this profile.
Kcs Program Manager
Current
Oct 2019 - Present
Knowledge Management Specialist/Customer Service
~ Assisted with the initial launch of Salesforce Knowledge and transitioned the top issue sharepoint processes into saleforce articles. ~ Improved FCR (First Contact Resolution) for Customer Service by over 10% within 6 months~ Decreased time-to-publish for new or updated articles from weeks to under 2 days~ Maintain the Customer Service, Education, and.
Jul 2012 - Oct 2019
Quality Assurance/Customer Service
Quality Improvement - Project Lead (10/2011 - 07/2012)~Identified processes that needed improvement based upon call volume, escalations, SLA, TTR, and NPS.~Lead efforts to address process updates and system changes. ~Delegated project assignments and due dates. ~Coordinated meetings between outside departments and members of my team. ~Held weekly team.
Jun 2011 - Jul 2012
Senior Customer Service Representative
~Licensing Troubleshooting~Citrix.com Navigational assistance~ Assist with processing renewal sales ~Account Maintenance ~Lead Generator~Email Communications~Subject Matter Expert~Focus Group Member~Created and presented training Power Point presentations~Coordinated team building events for the CS team ~CCSP Certified
Apr 2006 - Jun 2011
2 education records
Deandra Biggs education
Criminal Justice And Corrections
Education record
Dillard High School
FAQ
Frequently asked questions about Deandra Biggs
Quick answers generated from the profile data available on this page.
What company does Deandra Biggs work for?
Deandra Biggs works for Otonomee.
What is Deandra Biggs's role at Otonomee?
Deandra Biggs is listed as Customer Success Support Specialist at Otonomee.
Where is Deandra Biggs based?
Deandra Biggs is based in Fort Lauderdale, Florida, United States while working with Otonomee.
What companies has Deandra Biggs worked for?
Deandra Biggs has worked for Otonomee and Citrix.
How can I contact Deandra Biggs?
You can use AeroLeads to view verified contact signals for Deandra Biggs at Otonomee, including work email, phone, and LinkedIn data when available.
What schools did Deandra Biggs attend?
Deandra Biggs holds Criminal Justice And Corrections from Broward Community College.
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