Deandra Walker Email & Phone Number

Saskatoon, Sk, Ca

Saskatoon, Saskatchewan, Canada

Saskatoon

My role as Customer Service Representative was sort of a hybrid of reception/customer-facing duties, and administrative duties. I was able to harness my exceptional organizational skills, attentiveness to detail and accuracy, and provided administrative support to all departments in our branch. Reason for separation: Layoff due to end of contractDuties included, but were not limited to:- Welcomed all visitors to the branch, in person or over the phone, directing them to the appropriate individual/department- Processed payments, completed, and submitted deposits daily to head office- Maintained all files within the branch, ensured proper filing procedures were in place- Arranged and compiled work orders for each service technician's schedule on a daily basis; promptly closing each work order once completed- Coordinated with the warehouse to ensure all materials for each order have arrived- Responsible for all supply orders and office equipment maintenance- Ensured that the customer's needs and concerns were addressed efficiently, promptly, and professionally- Sent and received all incoming and outgoing mail- Coded all invoices with correct GL codes and submitted them to accounting for payment- Arranged travel accommodations for the service technicians for out-of-town service calls

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

Inspiring and nurturing the human spirit--one person, one cup, and one neighbourhood at a time.In this role, the focus is the customer; providing them with that experience that creates a sense of belonging and leaving them knowing that when they're in a Starbucks café, they are in a safe place. To quote Howard Schultz, founder of Starbucks Coffee Company: We are not in the coffee business serving people, but we are in the people business serving coffee.Reason for separation: Layoff due to store closureDuties included, but were not limited to:- Consistently providing quality beverages to all customers- Anticipating customer and store needs by evaluating the environment and our customers for cues- Acting with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks- Delivering outstanding customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer- Maintaining and acquiring knowledge on our product to drive sales and provide information to our customers- Following health, safety and sanitation guidelines; maintaining a clean and organized workspace- Assisting with new partner training by positively reinforcing successful performance and by giving respectful and encouraging coaching as needed- Discovering and responding to customer needs- Communicating information to the manager so that the team can respond as necessary to create the Third Place environment during each shift

Saskatoon

In this role I wore many hats. What started out as strictly "normal" receptionist duties quickly escalated into a myriad of responsibilities. I believe that the versatility, adaptability, and initiative that I displayed while with the organization demonstrates my passion for my work and willingness to learn. Reason for separation: layoff due to COVID-19- Respond to all telephone, email, and in-person inquiries and refer them to the appropriate individuals, divisions, or departments across the organization;- Received and distribute all forms of correspondence;- Arranged and booked meetings, ensured the proper equipment is set up and ready to use;- Ensured necessary office supplies were fully stocked at all times;- Fixed or coordinated the repair for office equipment as required;- Typed forms, memos, reports, and letters as needed;- Compiled data, completed, and distributed various reports—daily, weekly, and monthly occurrences;- Worked with Canadian Linen to ensure our shop staff had their work attire readily available;- Administered new employee orientations and paperwork to submit to human resources;- Completed production orders in our system so that accounting could issue invoices;- Coordinated with other departments within the company to resolve any discrepancies or anomalies with production orders;- Generated, printed, collated, tracked, and distributed production order packages;- First Aid Administrator: ensured all first aid requirements within the facility are being met and coordinated any first aid certification/recertification, ensured all safety checklists are being completed by each department supervisor; and- Other duties as assigned

Saskatoon

In my role as the Sales Assistant, I was heavily relied upon by the Sales Consultant for whom I worked. My main function was to ensure that the operations within our showhome ran smoothly so that she could focus strictly on building relationships and selling. In her absence, I was expected to fill her shoes in the sales role. This position allowed me the privilege of working for an exceptional sales person; allowed me to build relationships with buyers, which helped foster new business; allowed me to work more closely with the construction team and learn all the different stages required to build a home from scratch; allowed me several educational opportunities to enhance my knowledge of certain construction processes; and last, but certainly not least, this position allowed me to be a part of a supportive sales team. During my time with the organization, I am honoured to have played a role in several awards my Sales Consultant received from the SRHBA, such as the New Home Sales Person of the Year Award (twice), Lifetime Sales Achievement Award, and Highest Sales Volume.Reason for separation: Layoff (real estate industry suffered substantially in 2018)- Ensured customer files, concerns, and questions were addressed daily; maintaining knowledge of policies and procedures, mortgage approval requirements, construction processes, and schedules;- Prepared all Purchase Agreement documents and any subsequent documents;- Prepared, managed, and maintained customer database and active purchaser files;- Participated in weekly, monthly, quarterly, semi-annual sales meetings and ongoing training;- Maintained all office supplies and equipment;- Assisted with creating and publishing content for social media;- Completed Sales Consultant’s expense reports as required; and- Other duties as assigned

Saskatoon, Sk

Contracted to Homes by Dream, my duties include , but are not limited to:-Welcome and greet guests and provide information regarding product and current projects-Prepare offer-to-purchase documents for Area Sales Managers and assist with sale process-Order supplies and maintain office equipment-Lead, motivate, and coach show home hosts -Accomplish tasks using Microsoft Office programs-Compile weekly sales and traffic reports and attend weekly sales meetings-Data entry

Saskatoon

-Prepared various legal documents-Filed and photocopied client files-Diarized and maintained client files-Prepared statements of account to bill clients-Completed court runs as needed-Performed all other duties as assigned

Saskatoon, Sk

I worked with the Duty Counsel paralegal to assist with interviewing prospective clients, reading and flagging disclosures, standard office procedures such as faxing/photocopying/filing, as well as opening and closing client files.

Saskatoon, Sk

Operating under the Addition Elle and Thyme Maternity divisions during my time of employment, duties included, but were not limited to:-Lead, motivated, and coached a sales team of five or more at any given time-Handled all customer interactions with professionalism and efficiency-Performed administrative tasks, such as scheduling and supply orders-Enforced the company's loss prevention and OH&S policies-Responsible for the store in Store Manager's absence

Saskatoon, Sk

-Oversaw all inventory, reception, and administration-Corresponded with flooring companies regarding payments on all units-Resolved inventory discrepancies-Performed light accounting duties (AR, AP, and payroll of the receptionists)-Supervised and coached a team of four administrative support staff-Handled all interactions with SGI-Scheduled all professional appointments and meetings for the GM, as well as handling his expense reports

Duties included, but were not limited to:-Hired, interviewed, trained, and coached all Customer Service Representatives-Trained all new team members with company computer software-Scheduled delivery of product to customers’ homes-Performed minor accounts receivable duties-Ensured complete satisfaction of the customers throughout their entire time with us-Maintained office equipment, petty cash, and office supplies-Performed all administrative tasks within the store and as assigned

Honours Diploma, Legal Assistant

Graduated with honours.

Court Services Administration

Graduated from this program with great distinction and a placement on the Dean's List.

Grade 12 Diploma, Bilingual Certificate