Deandre Addely Email & Phone Number

Tallahassee, Fl, Us

Florida, United States

• Monitored assigned projects from initiation through delivery including planning and directing schedules and monitoring budget/spending.• Led project meetings, ensuring that team members were kept informed, engaged, and motivated.• Forecast, scheduled and monitored project timelines, personnel performance and cost efficiency.• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.• Created team objectives and roles with specific goals outlined for each individual.• Made changes to project scope and cost and implemented most effective change management process

Remote

• Documented customer correspondence in CRM to track requests, problems and solutions.• Upheld quality control policies and procedures to increase customer satisfaction.• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.• Executed and developed methods to obtain performance feedback from customers.• Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.• Preformed troubleshooting processes with customers via phone and chat• Assist customer with inquires related to benefits, and site navigation for enrollment and eligible changes.

Florida City, Florida, United States

Work independently using multiple communication devices, such as two-way radio system, and CAD. Utilize critical thinking to prioritize incoming events, and delegate task to police officers in or around the incoming location. Accurately record pertinent information into multiple computer systems. Maintain system logs and perform equipment checks routinely for accuracy.

Miami, Florida, United States

• Documented customer correspondence in CRM to track requests, problems and solutions.• Upheld quality control policies and procedures to increase customer satisfaction.• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.• Executed and developed methods to obtain post-production product feedback from customers.• Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.• Preformed troubleshooting processes with customers via phone and chat