Consult daily with an average of 60+ customers regarding all banking financial needs and transactions. Introduce new products and services while encouraging customer confidence and independence with digital banking. Partner with community organizations to establish corporate visibility and strong sustainable relationships.-Incorporate, implement and oversee internal and external communications plans and activities, that effectively describe and promote the organization and its products-Develop and execute effective cafe communication strategies that accomplishes cafe goals and initiatives-Create a variety of communication content for platforms, ensuring quality, accuracy and effective storytelling that aligns with corporate messaging-Drafting content (press releases, articles) for empowher BRG website ( Co-Lead, writer and content contributor for empowher BRG)-Produce engaging, visually appealing and editorially effective written internal communications, email campaigns and content creations-Build and maintain strong relationships with over 100 local nonprofits, charities, vendors and restaurants to plan and manage internal/external events which supports local businesses-Forecast and track marketing and cafe trends, analyzing collected data-Oversee a variety of communication tasks to support leadership, including creating weekly communication team newsletters using Vessel platform, presentations, editorial calendars, handling slack communications and communicating to my team any new C&O news updates

-Facilitated 100+ customer calls providing updates, inputting information and sending out reminders regarding trust accounts

-Executed 100+ calls per day regarding financial issues. Completed researching and triaging for resolution

-Demonstrated a seamless world class customer experience in marketing and concierge service from point of contact to departure. Sold the hotel facility and services through room tours and up sales.

-Aligned with the sales department helping achieve and exceed daily, monthly, quarterly and annual sales goals for high-end client companies(e.g. Gucci and Halston) through daily promotions, customer engagement, events and service to accelerate sales and brand loyalty-Trained new members of the sales team and monitored sales performances-Handled escalated customer service issues

-Operated control board for studios and remote programming -Regulated programming timing, operates syndicated programming and plays commercial -Screened in-coming phone calls and selectively chooses callers for on-air talent and talk shows -Supported off-air commercial production, dubbing music to hard disk and programming automation computers -Monitored and updates weather, traffic and news reports into automation equipment -Handled emergency inserts (news updates, breaking stories, alert system tests, etc) -Checked studio equipment for proper functioning and notifies Engineering of technical malfunctions affecting the quality of the broadcast -Processed time-out programming for accurate playback -Protected station's license by censoring live programs and deleting words/phrases not permitted on air

-Assisted in the development of on-air promotions -Provided creative input on broadcast elements -Contributed to social networking and website updates -Researched broadcast topics -Protected the station’s FCC license -Scheduled talent appearances -Oversaw live remote broadcasts

-Broadcasted on-location at radio station events, live remote broadcasts, festivals and concerts as well as interacting effectively with all station personnel, clients, outside vendors and a very diverse general public-Prepared newsletters, social media marketing and visibility -Supported Street Team oversight and training -Created and executed station contests, activities, fundraisers and events to sustain community partnerships -Develop promotional communication materials such as print-outs, pamphlets and prizes in coordination with staff

-Sold New Era merchandise and promoted to organize, cultivate, train and galvanize the store's sales 10+ member team -Achieved sales goals by averaging $3,000 in daily sale figures through signature customer service -Developed strategies for advertising, marketing and promoting store events

-Maximized all front desk activities and operations, social media, marketing and promotions and website content -Formalized and contributed to social media accounts, content and campaigns for the new website (social media) from start to finish -Established different marketing, promotions and fundraising strategies to attract new clients/students to the events