• Travel nationwide to analyze hospital square footage data, daily operations, and staffing analytics, implementing the ES Optimizer program for hospital housekeeping departments.• Collect square footage data and code all rooms of the designated facility into the ES Optimizer program.• Perform staffing analysis for the requested clientele, customizing ES Optimizer to the hospital statistics and proposed FTE hospital budget for daily operational success.• Create work assignments according to the hospital staffing needs and requests from clientele.• Implemented the ES Optimizer program, collection of square footage data with facility coding and created work assignments on-site for the following hospitals;o Promedica Memorial, Fostoria and Freemont Hospital Systems - Ohio/Michigano Chicago MacNeal Loyola Hospitalo Scripps Green, Mercy, Chula Vista, La Jolla, Encinitas Hospital Systems - San Diegoo Sodexo (Los Angeles Huntington, Los Angeles Torrance, Los Angeles Children’s, Los Angeles One Legacy Donor System, St Francis Monroe Louisiana, University of Texas Tyler North, BSA Amarillo, Hillcrest South and Medical Center Tulsa, University of Kansas Topeka Hospital Systems)o New York University Langone Winthrop Hospital - Long Islando NuVance Health Danbury and New Milford Hospital Systems – Connecticut o Ascension St. Thomas Hospital Midtown - Nashvilleo Dignity Health Mercy San Juan, Memorial Woodlands, Sierra Nevada, Methodist, Mercy General Hospitals - Sacramentoo Dignity Health Mesa and Laveen Hospital Systems - Phoenixo Boston Tufts Universityo Seattle Virginia Health Common-spirit

• Implemented HHS standards and procedures for the UcHealth Metro 700 bed 2.6 million square feet start-up account, from the first date of contract, training all staff for new Job Descriptions, Housekeeping tactics, Floor machinery of 150 FTE’s including the delegation of 4 Assistant Directors.• Increased the Turnover Bed rate from 60% of all rooms cleaned under 80 minutes to 99%• Ensure compliance with health, safety, The Joint Commission, OSHA, and industry regulatory agencies• Manually processed 300+ FTE's with JD Palatine background checks, W-4 Tax information and I-9 data• Implemented a cart exchange program between 1st, 2nd, and 3rd shifts to ensure organization and accountability of all employee equipment

•Recruit, interview, hire, and develop team member’s performance providing regular and timely assessment. •Ensure compliance with health, safety, The Joint Commission, OSHA, and industry regulatory agencies. •Manually processed 80+ FTE's with JP Palestine background checks, W-4 Tax information and I-9 data•Execute and maintain daily quality control systems. •Increased HCAHPS by 10% within 2 months of managing 1st shift•Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction. •Collaborate with hospital administration and other departments to provide world class service. •Monitor and maintain operating budgets such as payroll, supplies, equipment, and hospital budgets. •Create weekly schedules for work force. •Conduct daily team meetings to discuss operational and safety goals. •Reward and recognition for hourly team members. •Implemented a cart exchange program between 1st, 2nd, and 3rd shifts to ensure organization and accountability of all employees equipment•Increased HCAHPS scores by 20% within 2 months time frame•Implemented HHS standards and procedures for the Lake Charles Memorial Hospital start-up account from the first date of contract, training all staff for new Job Descriptions, Bed-watch Tracking systems along with Floor machinery

• Interview, select, hire, evaluate, and recommend termination of facility housekeeping personnel in accordance with facility standards• Orient, train, and supervise all housekeeping staff along with the floor care within the hospital system including 100+ FTE’s of a 400 bed facility• Scored a 99% on the company’s annual safety audit• Refurbished 90% of the Hospital’s flooring within 6 months • Plan work schedules, hours, areas of work, and job duties to ensure quality housekeeping services are rendered to all areas• Conduct regular staff meetings and communicate with members of other departments to coordinate housekeeping activities• Attend weekly variance meeting’s with the hospital’s Executive board, Directors and management to ensure service quality • Manage operating costs to stay within budget and keep supplies fully stocked

-• Manage the housekeeping and floor care within the hospital system including 150 FTE’s of a 1100 bed facility• Consistently monitor and reconstruct the work schedule, daily assignments, and payroll of FTE’s• Regularly hold employee huddles and weekly minders that include safety tactics, retraining of duties and recent statistics• Re-adjusted daily duty list to colaborate with the clients needs, time availabilties, and change of area• Construct major projects timely to ensure customer satisfaction• Follow up verbally, via email, and possibly face to face on all client requests• Conduct 100 patient survey's monthly to ensure costumer service is being executed and patient satisfaction scores are enhanced• Reconstructed the floor-care of 15 floors including Administration offices, Chemical laboratories, patient rooms and corridors • Interview, select, hire, evaluate, and recommend termination of facility housekeeping personnel in accordance with facility standards• Managed being understaffed by 75% during a Weather disaster, producing the same quality cleanliness throughout the hospital system• Assist Directors with managing operating costs to stay within budget

-Health Insurance Verification-Registered Labor/Delivery, Direct Admit, Outpatient procedures and Er patients -Consulted with patients about Insurance Co-pays, Co-Insurance, and their Deductibles-Verified all patients demographics along with keeping patient confidentiality intact

• Crisis Prevention Institute (CPI) Trained• Secured 10- 26 floor buildings including the surrounding 7 hospital buildings• Investigated lost medical equipment and personal belongings• Monitored soliciting, smoking, and criminal behaviors

• Expertly managed the Patient Transportation Department• Transported patients to their rooms or destination in a timely matter using a stretcher, wheel chair, or hospital bed• Team leader, employee/patient relations