Deandre Gease Email & Phone Number

Manage inbound customer calls and provide accurate, satisfactory answers to their questions and concerns related to health insurance.De-escalate calls involving dissatisfied customers, offering assistance and support.Call clients and customers to inform them about the company’s new products, services and policies.Guide callers through troubleshooting, navigating the company site or using the products or services.Collaborate with other call center professionals to improve customer service.Help to train new employees and educate them about the company’s customer management policies.Manage and improve upon methods of outreach in relation to customers benefits.Ranked among the highest of all customer satisfaction reviews.Continuated to take on additional tasks, responsibilities, and run trainings for new staff.

First hand management experience in a fast paced environment.Ability to multitask and manage prioritization and delegation of tasks.Ability to work independently and make tough choices on a daily basis.Management of partnership between multiple vendors such as Insurance agents, Body Shops, and Local businesses.Excellent customer service.Experience in gathering sensitive data in a secure manner for customers.

Developed strong customer service and communication skills.Strong problem solving and time management skills while prioritizing various tasks in a fast-paced environment.Ability to work in a team-based environment, manage conflicts and build relationships with regular customers and co-workers.Experience working with a wide demographic.

Ability to use specific advising techniques to facilitate a learning environment for the client.Ability to provide a positive and creative daily schedule and adjust the schedule when unforeseen problems occur.Developed strong communication skills through a variety of mediums including Art, Music, and Physical activities.

Experience teaching swim lessons to children ages 1 through 12 years which required strong adaptability and verbal communication in a stressful environment for most children. I gained my WSI one year after becoming a lifeguard.Organized lesson plans for the day and modified them to fit the student's needs and abilities.One year experience of Head Lifeguard in 2014 which involved supervisor tasks, making schedules, overseeing employee training exercises, critiquing training techniques, and taking lead in emergency situations.

Bachelor'S Degree, Psychology, Gpa 3.38

Activities and Societies: Minors in Art and Art Therapy

Bachelor Of Arts, Psychology