Deandre Harris Email & Phone Number

Houston, Tx, Us

• Lead technical support specialist responsible for identifying and resolving complex technical issues with workstations and servers running Lightspeed Systems products.• Proficient in utilizing Salesforce and Jira Service Desk for efficient management of help desk tickets and tracking issue resolution.• Mentor and train junior support staff, ensuring consistent delivery of high-quality technical assistance.• Maintain up-to-date knowledge of Lightspeed products and advancements in networking technologies.• Proactively respond to technical support requests and ensure timely resolution of problems to minimize downtime.• Provide expert assistance with integration and configuration of Lightspeed products and document issues for escalated support.• Experienced in utilizing Datadog for monitoring and analyzing system performance, identifying trends, and proactively addressing issues.

Houston, Texas, United States

Perform minor network connectivity issues to clients in person or over the phone(1)Worked with my Installers to make sure residential and commercial properties network issues was resolved(2)Troubleshoot clients network to allow them to expand their smart home/IOT devices for years to come with out any issues(3)Worked with major Internet providers such as AT&T, Verizon, Comcast, Suddenlink Communications, Charter to allow the clients to get the best speed possible for their needs*Organized the planning, design, installation, and delivery of High end products(1)Worked on site days before and the day of installation to make sure the clients didn't have any issues(2)Teamed up with different departments, stores, or major vendors for customers sales, order management, and shipping. Some of these major vendors are Bowers & Wilkins, Martin Logan, Kef, Sonance, Savant, Control 4, Sonance, Ruckus, Luxul,Sony, etc.(3)Maintained personal book of business of daily sales, Client specific information, and any new product information I can relate to any customer(4)Built relationships with different builders, architects, and local stores(5)Perform AV/Network consultations to figure out clients or business needs, present proposals and bids, and what they wanted performance wise