*Manage a team of 10 experience managers to cover 5 districts of car dealership digital retail accounts with over 1,000 dealerships. *Conduct high level presentations to prospective dealerships to increase software enrollment by 13%. *Schedule monthly meetings with marketing, development, legal, and accounting teams to review newly enrolled dealerships to ensure onboarding is complete as well as recovering canceled dealerships*Facilitate daily implementation checks of software to report any bugs or broken links to be corrected*Reviewing customer surveys to improve software to dealership request as well as customer experience

Assistant Manager of Product Operations (Hudson Yards)-*Ensures that all merchandise is represented on the sales floor and stocked to capacity in collaboration with visual manager*Ensures proper shipping and receiving procedures are being utilized to meet units per hour daily goal*Assists with the organization and execution of the sign kit including banners, window displays, and POP materials*Perform transfers, markdowns, and consolidations and works to insure their accuracy decreasing yearly shrink by 6%Assistant Manager of Daily Operations (Hudson Yards)- *Facilitated all technology issues including system updates on registers, ipod and ipad replacements, customer terminal repairs,etc.*Placed store orders for office, stock room, and sales floor supplies in align with allocated monthly budget *Maintained standard operating procedures in stock room, holding areas and sales floor for employee and customer safety*Completed monthly store compliance audits to ensure all safety measures are being kept and store operations are run efficiently (highest score of 93%) Assistant Manager of Talent (Hudson Yards)-*Opened new store location including hiring, on-boarding, and training entire store staff of 64 brand ambassadors *Created scripted unique sales pitches and customer experience lay outs to become top in district for BRC conversion 2/3 opening quarters *Conducted coaching conversations using customer experience surveys and key performance indicators as bench marks of improvementSupervisor of Talent (Rockefeller Center)- *Train and develop BA’s to sell to fit, style, diversity and quality to ensure sales and BR card performance *Conduct on-boarding orientations, store-walk throughs, omni training, POS training, as well as product knowledge trainings with new BA’s*Assist and coordinated fashion events with companies such as Ernst & Young to attract clientele and increase file size of the company

*Met or exceeded weekly sales goals by up to 12%, resulting in formal recognition for leadership excellence.*Established and executed sales strategy layouts for the concierge that effectively lead the Northeast region for all sites in spa memberships in 2015*Oversaw customer service and sales performance of over 90 employees including technicians, spa attendants, and concierge by ensuring each employee was well prepared in supplies for the day, confirming the concierge was confident to communicate amenities to guests, etc..Track and report to corporate management placement and sales of all luxury merchandise, staff payroll, and work supplies Coach and evaluate sales associates on register functions, clienteling methodology, and cautionary procedures of monitoring merchandise

2012 Site of the year (sales and service scores) Train incoming employees on customer service etiquette focusing on international guest Ensure all employees comply and understand all company regulations concerning time and attendance, sales goals, and guest interactionEffectively promote company initiatives to instill teamwork and create healthy work environment