• Managed Identity and Access Management (IAM) processes using Active Directory, CyberArk, and Sailpoint, implementing strong access controls and reducing unauthorized access• Played central role in monitoring, analyzing, and escalating issues, ensuring rapid response• Enhanced audit readiness by providing detailed documentation, ensuring records werereadily available and accurate• Developed standardized compliance reporting and tracking processes, ensuring timelyreporting and documentation for regulatory audits• Partnered with leadership to present findings from IAM and compliance reviews• Implemented and managed Mobile Device Management (MDM) solutions for both Appleand Android devices, achieving compliance and reducing support tickets• Assisted with risk management by helping users establish secure VPN connections usingCisco AnyConnect and implementing MFA methods such as OKTA Verify and RSA SecurID, strengthening security posture

• Engaged in user interactions via phone, email, and chat platforms, serving as primary point of contact for all IT-related queries to ensure minimal downtime for end users, enhance security measures, and reduce the risk of unauthorized access.• Performed access reviews to maintain an audit trail to support compliance with industry regulations and internal security policies.• Supported GRC initiatives by tracking and mitigating compliance risks in user access management, contributing to enhanced security posture and regulatory adherence.