Deandre Gregg Email & Phone Number

Client Relationship Manager with 3+ years of experience delivering exceptional customer service while still closing business and adding new logos when applicable. I'm consider to be very skilled in developing and nurturing successful customer relationships. My major responsibilities are list below:❖ Oversee and nurture relationships with a diverse portfolio of clients from government contracts to B2B channel partners, ensuring their peak satisfaction and retention/ renewal. ❖ Developed and implemented client engagement strategies, resulting in a 20% increase in client satisfaction that lead to increased renewals within my first year❖ Acting as the primary point of contact for clients, addressing inquiries, resolving issues, and proactively identifying opportunities for upselling within those accounts while collaborating with cross-functional teams to ensure seamless delivery of products and services to clients, ensuring compliance and negotiating contract renewals to achieve a 15% increase in annual revenue

❖ Had a chance to change my surroundings and expand into new knowledge of flight and weather❖ Moved to Denver, Colorado in October of 2018 made a change in my career path and became a pilot with knowledge in Flight and Aerodynamics. ❖ Currently, I have a total of 107 hours and I'm actively pursuing my Instrument, Commercial, and Airline Transportation Pilot Licenses by 2025

Atlanta, Ga, Us

❖ Analyzed subscribers current infrastructure needs in terms of overall IT network and storage capabilities and make the best suggestions to further their business. My Goal was to learn as much as possible.❖ A trust relationship is paramount to best capture their attention and trust and that will show alignment with their future plans alongside Google Cloud Platform resources❖ Developed a new strategic business plan to integrate and implement in the Canadian provinces❖ Always provided high level product knowledge and overall insight into Google’s organization through phone and email outreach as well as face to face demonstrations to offer best in class solutions and the best customer experience possible❖ Grew and maintained business relationships across the Canadian Regions such as Quebec , Ontario, and British Columbia expanding the presence of Google Cloud Platforms through N3.

Houston, Texas, Us

❖ Reached a call range between 65­85 calls a day to IT professionals looking for new opportunities, all relevant data I ascertained was uploaded into our CRM and made available for our internal teams❖ New business was captured and progressing ongoing relationships was absolutely necessary to reach my monthly KPIs and personal goals❖ In order to fill the hiring managers needs to the best of my ability multiple conversations took place to really find the soft skills they were looking for in a candidate❖ Related with both parties ( being the IT professional and Hiring manager ) involved in a short term sales cycle 1­3 month usually and making sure not only the contractor would be a great fit for the company, but also the company for the contractor

Houston, Texas, Us

❖ Professional and Consultative relationships were made with each customer and channel partner at all times, Learned most if not all business acumen in training from HPE❖ Fluently sold the full portfolio HPE offered to their IT clients which provided hardware and software products to future the future of their business❖ Generated $263,000 in the state of Alabama as a result of new business revenue through the means of cold calling and emailing into medium and commercial size companies❖ Projecting a yearly and quarterly forecast was very important to the teams overall success as well as reaching a certain quota attainment to achieve my KPIs