Field Technician
CurrentPerform basic to complex installation, troubleshooting, or repair of coax based phone, internet, and video servicesWork within residential and commercial environments from the tap to the connection of CPE, including all necessary wiringSurvey, install, and maintain Wi-Fi Network products including routers, gateway servers, Ethernet switches, wireless access points, and other componentsWork with customer technical support personnel to diagnose and correct service related issuesRespond to equipment failures, troubleshoot, and repair equipmentRecognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Spectrum and customerUtilize and demonstrate proficiency with tasks, tools, test equipment and information that will enhance and ensure resultsMaintain accurate records including time worked, daily logs, and gas sheets as required, and properly record all essential information on company system data devicesOperate company communications device in accordance with company policiesOperate a company vehicle in a safe and responsible mannerClean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policiesWork independently to resolve customer issues and manage time efficiently to complete all tasks in a timely mannerPerform all work as necessary to conform to quality, security, and safety control guidelines