Deandre Watson Jr Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

Charlotte, North Carolina, Us

• Managing large amounts of inbound calls and various task in a timely manner.• Apply problem solving skills to resolve customer inquiries and disputes and escalate using channels when necessary.• Identifying customers’ needs, clarify information, research every issue and delivering solutions.• Keep records of all conversations in call center database in a comprehensible way.• Meet and exceed daily productivity goals including high call volume and setting and earned top survey satisfaction scores.

Richfield, Minnesota, Us

• Interacted with customers, oversaw product transaction, resolved customer conflict, and answered questions, while advancing customer service and verbal communication skills.•Collaborated with store leadership in daily responsibilities to include hiring processes and new employee on-boarding.•Provided on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans.•Conducted necessary authorizations and customer/employee resolutions at front of store and on phone.•Supervised day-to-day operations i.e. counting tills and safe, oversaw store expenses, documented functionality issues throughout store, managed completion of reviews and assessments, recruitment, and accountability.•Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to guarantee both employee safety and customer satisfaction.

• Greeted, welcomed, and engaged with customers in a warm and friendly manner.• Processed and carried out transactions in assigned checkout aisles.• Maintained a clean organized inventory and curated displays of rotating seasonal clothing and accessories.• Managed customer needs with high quality service while upholding brand standards and values to ensure customer satisfaction.• Guided customers through process of finding ideal style.

Fairfield, Oh, Us

• Ensured active data maintenance and upkeep for over 500 individual client accounts.• Utilized database and software systems to log information for at least 100 customers per day and confirmed data entry is accurate and complete.• Processed large quantities of data by using typing skills of 70 words per minute.

Cincinnati, Ohio, Us

• Served lunch and dinner 250 through 100 customers per shift at a local chain restaurant.• Memorized over 30 menu items and rotating specials in order to give customized recommendations to guest.• Greeted new and returning customers and develop relationships resulting in customer loyalty.• Processed payments on computerized POS machines and issuing receipts and change.• Managed orders and safely handled food while simultaneously enhancing customer service and verbal communication skills.• Operated drive-thru services include taking orders, taking payment, and food delivery in a prompt but friendly manner.

Bachelor Of Arts - Ba, Marketing

Associate Of Arts - Aa, Business Administration