Michael Dean Fagan Email & Phone Number

Folsom, Ca, Us

San Diego, Ca, Us

San Francisco, Ca, Us

Description: Oversee the 24/7 operation control center for a publicly traded renewable energy company with 100+ employees in seven offices in and around North and South AmericaManage a project portfolio; supervise seven direct reports; develop operational and capital expenditure budgets; and implement corporate operations strategy; train staff on all aspects of operational compliance and policies and procedures; develop business continuity/disaster recovery hot site plans in compliance with applicable controls; provide technology design and oversight for all Turbine Service Agreements; review data on performance and evaluate staff recommendations for system improvement; develop business case justifications and cost/benefit analyses of the center’s spending and initiatives; direct and implement operational and technology based remediation efforts; and cultivate and maintain vendor partner relations based on trust and rapport.Key Achievements include: architecting a 24/7 Operation Control Center, which resulted in an improvement in system uptime; successfully completing first site audit with no findings and six site self-assessments with no self-reports; serving as a Subject Matter Expert for all operations compliance related requirements; developing all Reliability Standards Audit Worksheets (RSAWs) for NERC compliance; project managing deployment of the NERC Aurora mitigation plan; and coordinating Supervisory Control and Data Acquisition (SCADA) infrastructure, staffing, and support services for the opening of new sites.

Description: Installed, maintained, repaired and calibrated wind power SCADA systems, computer servers and workstationsDirected operations, configuration and programming of the OSI Soft Enterprise Performance Information Software (PI), the Schweitzer Engineering Laboratories, Inc. (SEL) Remote Telemetry Units (RTU), and Human-Machine Interface (HMI) computer servers and work stations; and managed the installation, maintenance, repair, operations, configuration and programming of data communications systems, protocols and cabling, including wired and wireless network systems.Key Achievements included: working on a multitude of projects for the company, including: Cedar Creek I, Colorado - Edom Hills, California - Flat Ridge I, Kansas - Fowler Ridge I & III, Indiana - Sherbino I, Texas - Silver Star I, Texas - Fowler Ridge II, Indiana - Titan I, South Dakota – Cedar Creek II, Colorado – Goshen, Idaho.

Description: Led all IT operations for a $1.2B publicly traded marine construction company in support of the Oil & Gas Industry with 5000 employees in 14 land-based and 24 vessel-based locations worldwideDeveloped and implemented corporate IT strategy; Sarbanes-Oxley (SOX) documentation; and a 3-year system life-cycle maintenance plan and policies; managed a project portfolio and supervised staff of 21 employees; maintained and directed the IT compliance monitoring program; developed and implemented all IT remediation efforts; and liaised with internal and external auditors and testers as necessary. Key Achievements included: developing and administering $9.2M IT operational and capital expenditure budgets; coordinating IT infrastructure, staffing, and support services for the opening of new international offices in support of growth for over $600M in four new Oil & Gas business markets; architecting a 24/7 Call Center and Helpdesk, resulting in a 35% improvement in system uptime; providing project management and oversight for the $1.2M worldwide deployment of the ABS NS5 Computerized Management and Maintenance System (CMMS); managing a business continuity / disaster recovery hot site in accordance with SOX compliance key controls; directing migration implementation of the worldwide e-mail system from Novell GroupWise to MS Exchange; and providing technology design for the Diving Off-shore Reporting System (DORS), a portable satellite unit.

Houston, Tx, Us

Directed IT, telecommunications, and application development services for a $15.5M not-for-profit medical center organization comprised of 500 employees and 43 member institutions on a 770+ acre campusSupervised staff of 15 employees; provided oversight for deployment of the TMA Computerized Maintenance System (CMS); developed HIPAA compliance documentation and internal monitoring processes and procedures; and engaged in negotiations pertaining to vendor contracts and license maintenance agreements.Key Achievements included: managing $3.2M operational and capital project budgets; serving as a member of the organizational level Technology Steering Committee; negotiating and standardizing corporate IT technology, saving $200K+ over five years; proposing a Financial Application migration, attaining a more robust accounting and finance system; providing technology oversight for Cardinal’s Badge computer aided security dispatch system and Ticket Tracker, a wireless handheld parking violation management system for the Security department; overseeing Point-Of-Sale systems at seven restaurant locations for a Food Services business unit; and proposing and leading in-house development of three SQL database applications for audit control.

Houston, Tx, Us

Description: Led technology support, telecommunications, VolP, LAN, WAN, Internet / lntranet, client-server systems, and application architecture functions; formulated IT operating plans, processes, and procedures; and maintained $1.9 million operational and capital project budgets.Key Achievements included: project managing the technology implementation for $10 million “World’s Largest Single Campus Automated Parking Concern” (this was completed six months early resulting in $450,000 savings with no single point of failure and a guaranteed 99.999% uptime); designing and implementing Financial Application migration from IBM System 36 mainframe to Great-Plains PC-based client-server SQL system; proposing and managing a Nortel Voice Over IP (VOIP) project for the Emergency Command Center to set up Incident Command Centers anywhere within coverage of wireless network; and negotiating with external vendors for Local and Long distance services, resulting in savings of over $8000.00 a month.

Description: Administered daily technology support for a $150 million publicly traded pharmacy outsourcing company with 220 employee corporate office location supporting 254 pharmacy locations across the U.S.Key Achievements included; carrying out long-term technology planning and acquisition; serving as a Project Manager on large-scale implementations; and carrying out design, management, and execution of custom systems development and installation projects.

Dallas, Tx, Us