A committed, engaging and creative project leader available to develop and deliver internal/external communications, training, meetings and events projects inside and outside of the pharmaceutical industry on a local, national and international level. I bring 10 years of experience working within the health sector, with over 5 years spent leading projects and teams for healthcare agencies. I am capable of leading high value projects; advising and guiding my teams and clients to achieve their outcomes on time and on budget. I am an adept problem-solver and I enjoy building rewarding and enjoyable working relationships. I also have a keen interest in copywriting and the power of digital communications.

We are the OPEN Health Medical Communications practice, formerly operating as Succinct. We specialise in publications, medical education and internal training. Overview of my role:• Full ownership of the communications programme for several large Pharma clients, ranging from strategic input to day-to-day management of tactics• Financial management of each account and a clear understanding of all financial processes within the business• Monitoring forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget• Ensuring the finance team and MD are kept up to date with all relevant information and manage financial issues in a timely manner• Thorough understanding of the clients’ business objectives, product strategy and relevanttherapeutic area, with clear communication of this to all internal team members• In depth understanding of the relevant policies and processes that impact the pharmaceutical industry (e.g. compliance – ABPI/EFPIA)• Responsibility for building and maintaining professional relationships with opinion leaders at a UK, EU and global level• Managing and influencing senior-level client contacts and maintaining positive working relationships, immediately identifying any issues and leading remedial action if required• Promoting OPEN Health Medical Communications services to all clients, identifying new business opportunities and working collaboratively across the group• Supporting the MD as a senior member of the team - including secondment into MD role for maternity leave• Contributing to discussions regarding overall company strategy• Ensuring effective cross-company working on integrated accounts• Line managing and mentoring of a team of Account Executives, Account Managers and Senior Account Managers• Coordination, financial management and briefing of third party suppliers and freelancers

MEDICAL COMMUNICATIONS BRINGING SCIENCE TO LIFE Succinct's highly qualified, passionate teams provide deep scientific insight and communications expertise. We get straight to the heart of complex challenges and provide clarity, vision and forward-thinking solutions which drive peer-to-peer conversations among healthcare professionals. We offer the full spectrum of publications, medical communications and internal training, including: landscape analysis; stakeholder mapping and partnership; communications strategy, planning and message development; publications planning and execution; multi-channel medical education including digital and events; and internal and external training. Our expertise spans global, regional and affiliate-level programmes, delivered from our offices in the UK, Chicago and Dubai.Succinct is part of OPEN Health, a world-class healthcare communications and market access group, made up of specialist, best-in-class businesses that are each experts in their respective fields. Please contact me to learn more about the Succinct Group and what we could do for you.

Helping SMEs reach customers, enter new markets, build brands and increase sales. Account manager, copywriter and key client liaison for projects in oncology, diabetes, ophthalmology, medical devices and unlicensed medicines. Work included European medical education and KOL development projects, media relations, training, sales coaching, social media management, video production and digital marketing.Markets included: Pharmaceuticals | Medical Devices | Medical Diagnostics | Consumer Health Products

I developed the Pharma Nord brand and its product lines in the UK market, by establishing media, communications and advertising campaigns in the national and international press. I supervised a team of sales and marketing professionals, liaised with digital agencies and publicists. I was responsible for development of B2B and B2C marketing, with a substantial budget and a direct impact on turnover. I also oversaw e-commerce development and viral marketing. In my stewardship of all UK public relations I was also required to manage and develop relationships with industry experts, medical professionals and celebrities. I wrote copy for magazines and direct mailings as well as coordinating press releases and devising content for all UK marketing material. I travelled nationally and internationally and had experience with radio and TV.

Worked as part of the Enterprise management scheme following a career break after Zurich Financial Services. Key areas of focus included B2B marketing and sales, plus B2C.

Managed a high profile offshore supplier to support call centre performance, including annual revenue, customer satisfaction ratings, data protection, telephony (e.g answer rates, service levels & handling times), call quality and compliance, and brand values. Working with operations management and individual team leaders to implement continuous improvement measures, embed training, marketing initiatives and trouble-shoot. Key focuses included quality, sales conversion, reputation management, complaint resolution and customer retention, surpassing UK benchmarks.

Specialist in motor, home and travel insurance, focusing on customer service, application of underwriting, executive level complaint resolution including compensation, customer retention, trouble-shooting, management training, offshore liaison, Financial Ombudsman Service liaison, company-wide complaint escalation and resolution policy, press office liaison. Led customer retention project and retained £300k of motor insurance business that was due to lapse.