I am an expert technical troubleshooter who is naturally mechanically inclined and formally trained in cyber and data security, electronics, instrumentation, and control systems (operational technology). I stumbled across one of my earliest essays (excerpt in the banner above) describing what I wanted to be as a grown-up. A mechanic working at a gas station was all I could imagine then, yet the same desire to understand and improve still burns bright.Excellent troubleshooting and problem-solving skills.Attentive to detail, a talent for getting to the bottom of an issue.Outstanding communication over the phone and face-to-face; easy-going, can easily diffuse volatile situations.Very good at documentation, able to simplify advanced concepts for "user-friendly" comprehension.Proficient with all Microsoft operating systems - MS certification for Networking TCP/IP.Six years helping clients solve computer problems and learn new computer skills. 80% one-on-one sessions and 20% group training.Four years of experience supporting software for clients, working with a team of software developers, scripting SQL/ASP for web applications, and debugging applications on Windows/Unix platforms (Siemens).Seven-plus years traveling (Siemens, Nuova Distribution, Orvalution).Canadian Citizenship July 2013.Specialties: automation, computer networking, documentation, Microsoft windows, repair, technical training, troubleshooting, tutoring, upgrades
Listed skills include Troubleshooting, Operating Systems, Customer Service, Tcp/Ip, and 36 others.