Answers incoming calls from members, agents, and beneficiaries reporting new claims; provides status to members/beneficiariesResponds to general customer inquiries applying standard company letters. May also respond via telephone in some situations.Process vendor, medical, and other related invoices for claims.Review and processes various reports within the claims department. Reports may include reinsurance worksheet report, premium received after death report, and other reports that identify missing claim information. Contact agents via e-mail and telephone to advise them of a death claim has been reported for one of their clients' and to notify them when the claim has been finalized.Review notice of death on travel accident policies to settle whether or not a premium refund, coverage change, or new claim should be processed and forward work item to appropriate team or work queue for handling.Import claim documentation into workflow system for historical purposes.Processes lifetime membership benefits for surviving spouse after death claim processing has been completed.Processes department of insurance inquiries from consumers whom are trying to locate life insurance policies for their deceased loved ones.