Deangelo Walker Email & Phone Number

The Team Lead is responsible for Assisting the Supervisor in managing & leading a Shared Services team, with a primary focus around Account Resolution Department – Collections• Reduce delinquency and DSO for assigned sector of Accounts Receivables• Assist Supervisor in Leading and developing a team of 15+ collectors• Implement expectations, teach and track results • Ability to create an environment that encourages and rewards teamwork and collaboration• Monitor and negotiate the resolution of accounts• Establish relationships with Operations and Sales leaders to coordinate efforts of resolution• Promote and maintain an environment that encourages and rewards teamwork and collaboration.• Ensure compliance with USS policy• Assist in the on boarding of new Shared Services Associates.• Confidentiality and HR compliance must be maintained at all times Solutions Specialist lll (Personal Banker) RemoteJohnson Space Center Federal Credit Union - Houston, TXFebruary 2021 to July 2022The Solution Specialist III is responsible for providing support and coverage to Solution Centers and the Contact Center.• Provides positive/timely responses to members/ team members requests while also fostering a positive and engaging work environment.• Assumes responsibility for related duties and special projects as required or assigned Teller transaction functions; including deposits, withdrawals, transfers, payments, etc.• Member Service functions; including new/closed accounts, account maintenance, outbound new deposits, etc.• Loan origination functions; including outbound loan win-back campaigns, etc.• Recommends and assists members with convenient technology solutions including but not limited to Online Banking, mobile applications, etc.• Implements processes as required by the Bank Secrecy Act and JSC FCU policies and procedures including but not limited to completing and submitting Currency Transaction Reports, being knowledgeable of signs of unusual financial activities, and reporting signs of unusual activity and/or completing reporting for Suspicious Activity Report as appropriate per procedure.Personal Banker Team LeadFirst National BankJanuary 2013 to April 2017Open new accounts, certificates, and IRA'sAssisted customers with service issues and account maintenanceInputted, processed, and funded of Consumer loansManaged a team of six tellers, which include accepting deposits, payments and withdrawProvided excellent customer service on every transaction

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  Team Lead Manager

  United Site Services

  May 2021 - Present

  The Team Lead is responsible for Assisting the Supervisor in managing & leading a Shared Services team, with a primary focus around Account Resolution Department – Collections• Reduce delinquency and DSO for assigned sector of Accounts Receivables• Assist Supervisor in Leading and developing a team of 15+ collectors• Implement expectations, teach and track results • Ability to create an environment that encourages and rewards teamwork and collaboration• Monitor and negotiate the resolution of accounts• Establish relationships with Operations and Sales leaders to coordinate efforts of resolution• Promote and maintain an environment that encourages and rewards teamwork and collaboration.• Ensure compliance with USS policy• Assist in the on boarding of new Shared Services Associates.• Confidentiality and HR compliance must be maintained at all times