Dean H. Email & Phone Number

Vancouver, British Columbia, Canada

Instructional Design to develop the Hyperwallet University curriculum to educate internal staff based on basic, intermediate, and advanced technical expertise.• Analyzed the requirements to establish goals, objectives, and define audiences.• Worked directly with subject matter experts to develop documentation and video scripts.• Designed and developed digital media training modules using custom graphics, motion graphics, PowerPoint presentations, voice over, and video.• Created an Instructional Design Guide and a customized training module development tracking tool.• Implemented training programs within the Workramp LMS.

Vancouver, British Columbia, Canada

Lead the technology, content direction, instructional curriculum, and technical documentation development for end to end digital signage and touchscreen implementations.• Budget, design, implement, and manage indoor and outdoor digital signage and audio-visual projects including: o Custom software design specifications o Localized and SaaS software implementations based on client requirements o Network infrastructure design, implementation and monitoring o PC and audio-visual hardware architecture and procurement o Content management strategies and software solutions o Content design and implementation o Training & documentation development o Support strategies and SLAs.• Create RFP responses for private and public sectors and develop proposals for clients.• Work closely with distributors, vendors and clients.• Hire and manage software and content developers in addition to all onsite installation and ongoing support personnel.• Create and deliver presentations and demos to prospective clients.• Develop and implement custom instructional curriculum, training programs, and end user documentation.

Vancouver, Canada Area

Manage all facets of a digital media company.• Project Manager/Producer for all client digital media projects for marketing, promotion, training, and many others.• Research, recommend, design, implement, and document hardware and software solutions, digital video editing and administration systems, video production equipment, network design and maintenance initiatives for clients.• Oversee all projects including, research, writing, direction, camera work, lighting, sound, editing, special effects, animation, and voice over.• Developed and implemented SCORM compliant training curriculum and instructional modules for Health and Safety, Human Resources, Sales, Marketing, and Technical training programs.• Researched, implemented Learning Management Systems (LMS).• Digital compression and streaming expertise.• Expertise in a wide variety of software suites including Microsoft and Adobe products.• Web site design, development and management including SQL, PHP, HTML5, CSS, JavaScript, and VBScript.• Develop new concepts and delivery methods for instructional design and digital media.• Negotiate with, hire and manage freelance staff including camera, sound, lighting, acting, voice talent, and others.

Burnaby, British Columbia, Canada

Pioneered and managed the day to day operations of a 45-person 24x7 online helpdesk delivering technical support for a wide range of world wide clients. Support delivered using remote desktop control, online chat, email and telephone support.• Managed day to day support tasks including: statistics, staffing levels, budgeting and Service Level Agreement adherence.• Developed all policy and procedure and training curriculum related to the online helpdesk and clients including: o All chat, email and on-line collaboration tool training programs and usage o Client rollout and ongoing support methodologies.• Liaised with clients, management committee and executive team to budget, problem solve and plan.• Collaborated with Human Resources to Interview, hire, and dismiss staff to build a strong effective team.• Project Management and specification design for custom online Helpdesk software development projects: o Helpdesk Escalation Tool to automatically inform all team members and management of outages o Automated Testing Tool to score potential team members based on a weighted system o Helpdesk Client Resource Tool to track key information about clients and tie into knowledgebase FAQs o Quality Control Tool to monitor team performance and ensure effective support.

Richmond, British Columbia, Canada

Responsible for investigation, research, QA, and implementation of PC & Server hardware components and configurations for a Tier-1 PC manufacturer.• Regularly liaised with industry leaders like Intel, Microsoft, Maxtor, Sony, ATI, and others.• Developed configurations and marketing material to target specific markets for all PC and Server products.• Worked closely with enterprise including federal and provincial government ministries, education and the private sector.• Extensive travel across Canada to deliver technical sales/marketing and training presentations to clients and authorized resellers.• Supervised all customer tenders to ensure configurations matched requirements.• Full knowledge of all PC and Server industry certifications, standards and compliance.• Communication and collaboration with R&D, Engineering, Sales, Service, and Executive teams.• Developed, maintained and updated technical documentation and the Service Web site.• Developed Y2K strategy encompassing over 20 legacy motherboards and thousands of PCs.• Full knowledge of all Seanix legacy and new products including: o All motherboard and graphics card lines o Complete desktop and server systems including all peripherals• Full knowledge of all Microsoft Operating Systems for PC and Server.

Bachelor Of Technology - Btech Program, Advanced Database Design

Activities and Societies: Curriculum included: Software Development (CORBA, Java), Software Project Management (SDLC), Advanced Database.

Diploma Of Technology, Computer Systems

Graduated with a Diploma of Technology with a focus on Artificial Intelligence. Curriculum included: Programming (C, Pascal, Assembler.

Diploma, Radio Broadcasting

Graduated with a Diploma of Technology in Radio Broadcasting. Curriculum included: Radio operations, Announcing, Copywriting.