Dean H. Email & Phone Number

Vancouver, British Columbia, Canada

• Instructional Design to develop the Hyperwallet University curriculum to educate internal staff based on basic, intermediate, and advanced technical expertise.
• Analyzed the requirements to establish goals, objectives, and define audiences.
• Worked directly with subject matter experts to develop documentation and video scripts.
• Designed and developed digital media training modules using custom graphics, motion graphics, PowerPoint presentations, voice over, and video.
• Created an Instructional Design Guide and a customized training module development tracking tool.
• Implemented training programs within the Workramp LMS.

Vancouver, British Columbia, Canada

• Lead the technology, content direction, instructional curriculum, and technical documentation development for end to end digital signage and touchscreen implementations.
• Budget, design, implement, and manage indoor and outdoor digital signage and audio-visual projects including: o Custom software design specifications o Localized and SaaS software implementations based on client.
• Create RFP responses for private and public sectors and develop proposals for clients.
• Work closely with distributors, vendors and clients.
• Hire and manage software and content developers in addition to all onsite installation and ongoing support personnel.
• Create and deliver presentations and demos to prospective clients.

Vancouver, Canada Area

• Manage all facets of a digital media company.
• Project Manager/Producer for all client digital media projects for marketing, promotion, training, and many others.
• Research, recommend, design, implement, and document hardware and software solutions, digital video editing and administration systems, video production equipment, network design and maintenance initiatives for clients.
• Oversee all projects including, research, writing, direction, camera work, lighting, sound, editing, special effects, animation, and voice over.
• Developed and implemented SCORM compliant training curriculum and instructional modules for Health and Safety, Human Resources, Sales, Marketing, and Technical training programs.
• Researched, implemented Learning Management Systems (LMS).

Burnaby, British Columbia, Canada

• Pioneered and managed the day to day operations of a 45-person 24x7 online helpdesk delivering technical support for a wide range of world wide clients. Support delivered using remote desktop control, online chat.
• Managed day to day support tasks including: statistics, staffing levels, budgeting and Service Level Agreement adherence.
• Developed all policy and procedure and training curriculum related to the online helpdesk and clients including: o All chat, email and on-line collaboration tool training programs and usage o Client rollout and ongoing.
• Liaised with clients, management committee and executive team to budget, problem solve and plan.
• Collaborated with Human Resources to Interview, hire, and dismiss staff to build a strong effective team.
• Project Management and specification design for custom online Helpdesk software development projects: o Helpdesk Escalation Tool to automatically inform all team members and management of outages o Automated Testing.

Richmond, British Columbia, Canada

• Responsible for investigation, research, QA, and implementation of PC & Server hardware components and configurations for a Tier-1 PC manufacturer.
• Regularly liaised with industry leaders like Intel, Microsoft, Maxtor, Sony, ATI, and others.
• Developed configurations and marketing material to target specific markets for all PC and Server products.
• Worked closely with enterprise including federal and provincial government ministries, education and the private sector.
• Extensive travel across Canada to deliver technical sales/marketing and training presentations to clients and authorized resellers.
• Supervised all customer tenders to ensure configurations matched requirements.

Bachelor Of Technology - Btech Program, Advanced Database Design

Activities and Societies: Curriculum included: Software Development (CORBA, Java), Software Project Management (SDLC), Advanced Database.

Diploma Of Technology, Computer Systems

Graduated with a Diploma of Technology with a focus on Artificial Intelligence. Curriculum included: Programming (C, Pascal, Assembler.

Diploma, Radio Broadcasting

Graduated with a Diploma of Technology in Radio Broadcasting. Curriculum included: Radio operations, Announcing, Copywriting, and.