Dean Hanna Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

End to end CRM and digital transformation management with focus onpatient lead capture/nurture, onboarding, clinical systems integrationand quote through to billing within the women's health and fertilityindustry● End to end transformation program leadership● Program initiation, requirements, solution design, build throughdelivery● Process and user experience optimisation● Program oversight and governance● Extensive stakeholder engagement and collaboration● Oversight and leadership of in-house and external programresources● Financials and risk management● Key program initiatives include:■ Health Cloud CRM■ Web/social lead enquiry / acquisition■ Web to Lead■ Email to Case■ B2B/C marketing and campaigns■ Patient web sites and authenticated portals■ CMS / Experience Cloud■ Patient treatment plans■ Patient onboarding for medical records staff■ Patient 360 activity views for clinicians and staff■ Fee estimate, invoicing and payments■ CPQ / Salesforce Billing■ Online payment gateways■ Digital clinical / financial consents■ Proprietary patient app (IOS / Android)■ Core EMR system integrations with CRM2(Mulesoft)■ Exposure with numerous external health industrysoftware systems■ Medicare integrations■ DocuSign Doc Gen / Sign■ Day Surgery systems■ Retire core legacy systems■ Develop BAU support teams and structures

Sydney, New South Wales, Australia

Consulting with respect to Salesforce use case ideation, requirements and design for the following business units across Institutional -Corporate Finance/Advisory/GCM-Markets Equity, Fixed Income and Derivatives -Research -Prime Brokerage-Middle Office Ops

Sydney, Australia

Melbourne, Sydney

Head of Sales and Business Development: Regional Vice President Asia Pacific• Salesforce Cloud ISV Partner• B2B Sales• OrchestraCMS - Digital Experience Platform• Australia/NZ “goto market” strategy formulation and execution• Lead generation, qualification to closure incl procurement• New business origination, marketing and sponsorships• Contribution of +25% pa global revenue generation yr. on yr. ARR• Management and customer success of new and existing customer base APAC• Establishment and management of strategic business alliances incl Salesforce, ISV’s and SI’s APAC• Worked with over 100 organisations across all industries incl Financial Services, Health, Education, Government, Retail and Manufacturing

Melbourne, Australia

Responsible for the origination, design, build and implementation of a suite of client facing and internal digital gateways. These tools enabled our Relationship and Product Bankers to optimise client engagement and ultimately the commercialisation of the banks proprietary insights.Combining both cloud and mobile first techniques to enrich the client experience, our fully responsive interfaces enabled us to set the scene for our global bankers to engage interactively with their key clients. Interoperability with various financial tools, proprietary data visualizations, social, video and info graphics also aided in differentiating the banks data and thematic insights across the market place.Numerous development and operational engagements with global capital markets data providers included S&P, Factset, BVD, Dealogic, UN Comtrade, Dun and Bradstreet (for raw data ingestion) underpinned a suite of dynamic and engaging data driven discovery and algorithmic based signaling tools.Core hosting platforms included Salesforce and Amazon Web Services. Core web content management system was Orchestra CMS (native on Salesforce) enabling significant re-use capabilities.Key strategic and operational tasks included annual business case funding submissions, business benefits analysis, setting budgets, overseeing and mentoring dev and sys ops team, setting strategic and tactical priorities, logical architecture designs, solution option assessments, stakeholder and vendor management (including selection, commercial and services agreements) and the maintenance of a full artifacts register.Extensive and ongoing engagements with information security office, operational risk and compliance teams, IT risk and assurance teams, IT legal, external legal counsel, global vendor sourcing, cross regional outsourcing governance committees, global in country regulatory teams (for APRA, MAS, HKMA, other).Upon exit I was exploring future state "Robo Banker" ideas and opportunities.

Melbourne, Australia

Overall responsibility for the origination, design, development and implementation of a new to bank social enterprise platform. The platform underpinnings are cloud based (Salesforce) and encompasses an increasing number of 3rd party AppExchange partner applications and custom developments.Core web content management system leveraged was Orchestra CMS, native on Salesforce. The solution enabled the bank with significant re-use capabilities for both public and internal use across an ever increasing number of use cases. Leveraging Orchestra CMS (and in partnership with the team at Stantive), we were able to achieve a reduction in our total cost of ownership (TCO) per site in the order of 1800% over just a few short years.The platform capabilities enabled ANZ Institutional to support a significant transformation to digital, both in the banks client service offerings and also its operational requirements. The role demanded extensive and continued stakeholder and vendor engagements and also project and change management across the group. Significant and ongoing compliance, information security and regulatory engagements were required globally.

Melbourne, Australia

Project Manager for Global Markets Economics and Research in partnership with Institutional Marketing to deliver www.live.anz.com using customized Salesforce solution suite and Orchestra CMS as the core web content management solution.Project Manager for Global Capital Markets solutions including Dealaxis (syndicate bond issuance) DebtDomain (syndicate loans) and Qlikview analytics for client trade flows.

London, Singapore, Hong Kong

Executive Director up to 6 years - Head of Platform Solutions Design and Implementation (Institutional) with focus on Book-Building IPO's (incl Joint Books), Events Management (Corporate Access), CRM, client flow analytics and other digital tools.Postings included London, Singapore and Hong Kong enabling 1st hand local knowledge and experience which translated to deeper penetration of solution set.Vice President up to 5 yrs - Global Capital Markets (GCM) Equity Syndicate Book-Building/Deal Execution. Throughout the .com bubble i was positioned on the equities trading floor where my role was the execution and distribution of all Pan Euro originated IPO's and follow-on's. Daily and intensive interactions with over 400 sales traders across Europe, US and Asia Pacific. Regular engagement with management, global bankers (origination) and other syndicate banks in our deals.FSA (UK) registered.