Dean Hardman Email & Phone Number

Melbourne, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Acquire BPO operates eight state-of-the-art contact centres in Manila, Philippines, Melbourne, Australia and the Dominican Republic employing over 7000 full time staff.Acquire is a trusted business process outsourcer across a wide range of industries including telecommunications, banking financial services, insurance, media and retail. Acquires services include customer service, sales, technical support, retention campaigns, network operations, back-office functions, software development and marketing services which it provides to a range of private and publically listed companies around the world.I lead a large international team of Account, Project and Operations Management professionals, responsible for the design and delivery of a wide range of value-add services, for our valued clients.

Prahran, Vic

PoweredLocal uses technology to supercharge and automate a businesses word-of-mouth reach. Using intelligent WiFi systems, custom technology solutions are deployed into small to medium businesses of all types. Using the power of Social Media, businesses can enjoy the exponential reach provided by their own customers, and give them access free WiFi, in a controlled environment, all while growing a comprehensive view of their customers.As we progress into a world demanding more connectivity, more technology, more intelligence, PoweredLocal aims to provide businesses with a simple plug n' play solution to make the most of it, and ensure their brand gets the attention it deserves.

Prahran, Victoria

Searchwords is one the world's most trusted providers of online marketing to the micro and small business market.With thousands of customers across Australia, UK and New Zealand, we are continually differentiating to every other online marketer.We not only deliver profitable new traffic to micro and small businesses but our innovative and owned technologies convert that traffic into qualified potential customers. And once you engage them as a customer, we deploy systems to retain their loyalty.

Melbourne, Australia

• Manage and deliver to Revenue and Gross Margin budgets across client portfolio• Drive optimisation initiatives and strategic plan milestones across portfolios• Ensure contractual compliance including performance to KPIs• Drive best practice initiatives across all contact centres• Minimise costs and drive operational efficiency such as minimising shrinkage, improved staff attrition• Ensure all centres are technically capable, with optimised dialer, reporting, training and workforce management systems.

Melbourne, Australia

• Manage and deliver to Revenue and Gross Margin budgets across client portfolio• Develop and work to Strategic Account Plans and Client Roadmaps• Ensure contractual compliance including performance to KPIs• Full ownership of Quarterly Business Reviews and strategic initiatives• Development of direct reports and management succession planning

Auckland, New Zealand

• Operational responsibility for NZ sales contact centres• Financial delivery of revenue and margin targets• Client management including strategic business reviews and optimisation initiatives• Development of direct reports and succession planning• New business pricing and presentation

• Provide guidance on best practice for (Nestle Peters) sales contact centre • Develop a sales operational model focused on revenue growth and staff engagement• Lead program to transform client contact centre into insourced centre managed by Salmat