Dean Harper Email & Phone Number

Oshawa, Ontario, Canada

• Responded to enquiries, complaints, and emergency situations, utilizing naloxone when necessary; assessed crisis levels and employed de-escalation techniques.
• Built rapport with clients using a non-judgmental, trauma-informed stance.
• Advocated for clients to access additional resources and made referrals to community resources.
• Provided sterile supplies and education on harm reduction principles.
• Engaged with unsheltered individuals in various settings.
• Maintained stakeholder relationships and identified emerging trends.

Whitby, Ontario, Canada

o Interviewed clients to gather information to assess eligibility for financial assistance, using obtained knowledge worker decided on eligibility for financial assistance and administering funding and additional benefits.o Identified areas of strength and barriers to employment, worker created an employment plan emphasizing client goals and strengths to.

Oshawa, Ontario, Canada

• Provided harm reduction supplies and education to the community about harm reduction principles and community services, allowing for clients and other agencies to help individuals have a better quality of life
• Utilizing competency of care to listen to clients and de-escalate emotional situations actively using crisis intervention and responding to overdose situations in an effective and efficient manner
• Listened and built rapport with clients using a non-judgmental, trauma-informed, and respectful stance

Oshawa, Ontario, Canada

• Educated and networked with staff and community health partners on disease prevention, Hep C, and our community resources, outreach, and health services, allowing for better team understanding to ensure better care for.
• Engaged with clients, where they are at in their struggle with an addiction, as well as location, to inform them about Hep C transmission and facilitate point-of-care testing when requested, ensuring our team’s goals.
• Completed various documentation, notes, statistical data, and data input to ensure accurate reporting, allowing appropriate reflection and goal setting for the Hep C Team.

Oshawa, Ontario, Canada

• Provided harm reduction supplies and education to the community about harm reduction principles and community services, allowing for clients and other agencies to help individuals have a better quality of life
• Utilizing competency of care to listen to clients and de-escalate emotional situations actively using crisis intervention and responding to overdose situations in an effective and efficient manner
• Listened and built rapport with clients using a non-judgmental, trauma-informed, and respectful stance

Oshawa, Ontario, Canada

• Ensured quality customer support while working under pressure by listening to customer needs and responding efficiently to keep the member feeling respected.
• Helped uphold the rules and regulations of the Costco Wholesale membership agreement by being a team member with vigilance and an eye to detail, ensuring employer satisfaction
• Managed various tasks with excellent time management, such as completing documentation to sign up someone for a membership, listening to my supervisor delegate more tasks and client concerns, and communicating with.

Hamilton, Ontario, Canada

• Ensuring child safety, security, and entertainment, which allowed for the children to enjoy their camp experience, keeping parents and my employer confident in my performance
• Leading the organization and execution of activities, mealtimes, and bus drop-off, allowing for structured enjoyment of these activities, which kept parents and my employer satisfied with my performance
• Excelled past parental expectations keeping both our clients and YMCA happy with our service

Toronto, Canada Area

• Managed everyday logistics for the store beyond customer hours with minimal supervision
• Maintained excellent customer service for customer satisfaction
• Opened and closed the store and assigned tasks to associates to keep the store efficient
• Managed the monetary aspect of the store and its operations appropriately to ensure reliability for the employer by filling out documentation

St. Catharines

• Managed research participants through Brock University’s SONA system by emailing in a courteous manner while scheduling students to ensure effective research participation.
• Maintained organization of participants data through a carefully organized filing system with a strong attention to detail and a positive attitude.
• Upheld complete confidentiality of participants to ensure proper research ethics protocol.

Toronto, Canada Area

• Ensuring child safety, security, and entertainment, which allowed for the children to enjoy their camp experience, keeping parents and my employer confident in my performance
• Leading the organization and execution of activities, mealtimes, and bus drop-off, allowing for structured enjoyment of these activities, which kept parents and my employer satisfied with my performance
• Excelled past parental expectations keeping both our clients and YMCA happy with our service

Toronto, Canada Area

• Managed a multitude of phone calls from clients inquiring about their telecommunications service to ensure all clients were properly greeted and assisted in their inquiries.
• Utilized excellent communication skills to effectively communicate with clients about their inquiries to ensure effective customer service.
• Demonstrated adaptability by changing roles between the different departments on any given day to ensure the best service for the clients.

Postgraduate Certificate, Addictions And Mental Health

Designed for students with previous, relevant education, this highly specialized program was developed and remains current, in.

Bachelor Of Arts - Ba, Psychology