Deanie Jacobson Email & Phone Number

N. Mankato, Mn

In this position I manage multiple projects at any given time pertaining to electronic business solutions. While working on this team I have had the privilege to work with an outstanding group of people and together we proposed, developed and implemented the following projects: a company home page, knowledge base and Learning Management System. The software used to support these projects are: Adobe- Captivate, Flash, Dreamweaver, RoboHelp, Robo Source Control, Live Cycle… Show more In this position I manage multiple projects at any given time pertaining to electronic business solutions. While working on this team I have had the privilege to work with an outstanding group of people and together we proposed, developed and implemented the following projects: a company home page, knowledge base and Learning Management System. The software used to support these projects are: Adobe- Captivate, Flash, Dreamweaver, RoboHelp, Robo Source Control, Live Cycle, FrameMaker, Photoshop, Premiere and Soundbooth, Microsoft- Outlook, Word, Excel, SharePoint, PowerPoint, Visio, LiveMeeting and Dynamics CRM HarrisData ERP We manage our own server, do basic server administration, use HTML, CSS and Java scripting languages Show less

N. Mankato, Mn

This was an extremely large, high profile project tasked with the implementation of a new ERP business system. On this project my team was responsible for writing documents for implementation training and post training user support which consisted of: User Guides, One Point Lessons, Quick Reference GuidesResponsible for user readiness at cross over date with 0 impact to customer Worked with Subject Matter Experts in the Workflow Process Support role developing Business… Show more This was an extremely large, high profile project tasked with the implementation of a new ERP business system. On this project my team was responsible for writing documents for implementation training and post training user support which consisted of: User Guides, One Point Lessons, Quick Reference GuidesResponsible for user readiness at cross over date with 0 impact to customer Worked with Subject Matter Experts in the Workflow Process Support role developing Business Process DecompositionsTested process documentation against the ERP system drawing out gaps Show less

N. Mankato Mn

The purpose of this project was to bring two different businesses together, Business Solutions Group and Regency Thermographers, under one brand, Navitor. On this project I worked with CS and Training SME team to identify gaps between businesses, identified gap best practice decision with SME team, developed best practice training curriculum and delivered training in all locations

N. Mankato Mn

In this position I managed call center workflow maintaining an acceptable Grade of Service, interviewed potential new hires, managed groups up to 30 employees, maintained employee performance records, communicated performance results on a regular basis, responsible for Performance Management, giving direct feedback, coaching, goal setting and improving employee performance against department metrics• Visited Channel Partners and represented company at tradeshows • Developed and… Show more In this position I managed call center workflow maintaining an acceptable Grade of Service, interviewed potential new hires, managed groups up to 30 employees, maintained employee performance records, communicated performance results on a regular basis, responsible for Performance Management, giving direct feedback, coaching, goal setting and improving employee performance against department metrics• Visited Channel Partners and represented company at tradeshows • Developed and facilitated a customer service soft skills seminar and post training coaching program based on the techniques and principles taught in seminar Show less

Lake Crystal, Mn

Prepared new listing information documents, entered new listing specifications into the MLS system, responsible for managing marketing of property per listing contract, managed escrow account, prepared documents for closing real estate transactions, wrote agent commission checks

Mankato, St. Peter And Blue Earth Mn

Printed C41 process and Black & White photos, supported store managers with location specific issues, audited and evaluated stores for best practice compliance: machines maintenance procedures, quality process standards, daily calibration to grey scale

Blue Earth, Mn

As a store manager I was responsible for greeting and assisting customers with movie selections, accurately handling cash transactions, interviewing, hiring, managing and dismissing staff, bank deposits and employee payroll