Design, develop and maintain instructional materials and training database. Standardize and develop workflow-based training content, using a variety of software programs, tools and applications.

• Perform all related build for HIM/Identity for the Epic 2020 platform install for all 3 facilities including the Ambulatory Centers and clinics.• MST build, Curriculum development, LMS content and classroom/virtual training of all users.• Perform role analysis for each subset of users to determine HIM/Identity learning track placement.• Establish training calculator to identify number of users/classes for HIM and Identity courses.

Member of the go live support team that provided remote technical support for processing and resolving duplicate records marked for merge.o Assigned to resolve the High Weight Pairs Wkq Significantly decreased the number of potential record merges from an initial count of 5000+ records to less than 50 in 2 months.· Assigned to resolve the Conversion Interface workqueue errors for Patient IDs not found. Starting count number of records in the queue were over 3500 – reduced numbers to 1100 in 2 months.· Investigated and merged MyChart request errors for that landed in the MyChart Activation error folder.

Develop role based curriculum and training content using a combination of Microsoft Office tools to design, develop and maintain instructional materials for Epic Wave 1 Ambulatory implementation.Developed, built, tested and maintained the Epic master training environment to support lessons delivered through hands on classroom training.Serve as liaison between the application analysts, build team and end users in communicating updated and standard workflow changes across the organization.Assisted with HIM test scripts to ensure outcomes reflect proposed workflow solutions and/or changes.Traveled between facilities in response to training schedules, to provide off-site training.Worked closely with the Application Manager/Director to accurately assess and prevent scope-creep to ensure timelines are met. Coordinated and provided support during and after go-live.

Sytem build and configuration of HIM module for the hospital wide Epic EMR implementation and installation. Data Courier lead - Represented the team in weekly Change Control meetings to discuss all potential data courier migrations to ensure that data migrated into MST doesn’t affect or overwrite existing build across the teams. Performed all data courier tasks including migration of completed build to the PRD environment. User Acceptance/Integration/Regression testing – Served as team representative for User Acceptance, Integration and Regression testing of all HIM build components in the TST environment including build components by other modules that related or impacted HIM build. Coordinated with respective team application members to resolve all issues that arose during User Acceptance testing, Integrated and Regression testing. Tracked, monitored and provided feedback on team pending build tasks in the EPIC Orion tool. Served as liaison with business teams in developing application requirements and deployment plans for Epic install. Collaborated with reporting and workbench teams to test the standard HIM reports were compliant with Federal and Regulatory requirements - Meaningful Use, Joint Commission, HIPAA. Led bi-weekly team meeting with HIM SMEs to present updated workflow build results depicted through Microsoft power point slides and Visio workflow diagrams for sign off. Provided weekly updates to the training team on new functionality and system build changes including curriculum review of training content. Led integrated workgroups for Legal Medical Record, Faxing and Transcription, by interacting with clinical, operations and administrative staff to maintain standardized build decisions, to mitigate risks resulting in negative impacts in Patient safety, Quality and other regulatory requirements. Team representative for Provider SER, Users and Security and technical dress rehearsal workgroups.

Conducted an In depth analysis of client's current state processes by creating a business plan for ensuring a successful future state update to their new Epic platformServed as liaison between the Information Technology department and the various business groups involved in the implementationCompleted the MST build, business process redesign, workflow creation, testing, mentoring the client’s employees and provided best practice recommendations for a successful training and install

Restructured Coding training program: redesigned patient build, updated existing training materials to reflect updated workflows and new policies and procedures.Conducted coding training sessions using a blended approach of Instructor-led classroom training, remote training, webinars, Q&A sessions and one-on-one mentoring; to prep onsite and remote users for upcoming phase 2 install of Epic ESI project.Worked closely with the CDI users, Physician Educators and Coding Validators, to develop training content and delivery of training in a classroom environment.Created additional coding reference guides and tip sheets for other users with access to coding.Go live command center support, ATE support and post go live training of new hires.

Served as a mentor for the newly certified HIM Instructional Designer and training team responsible for training the HIM staff from the four hospitals going live with Epic.Provided assistance and guidance to the Instructional Designer through the MST build process.Re-evaluated existing lesson plans and offered suggestions for additional content to be added for training delivery.Assisted with the Credentialing process of the internal participants that were selected to serve as Credential Trainers.

Oversee the Epic Implementation, curriculum design and classroom delivery to maintain an integrated medical record that supports the one patient, one record vision, in the HIM application.Ensure client adherence to the standard system and help develop and integrate updated policies to support the goal of the EMR install.Collaborate with SMEs, Super Users and designated Champions to help identity and resolve issues to ensure a successful install.Mentor and Credential users who assisted with classroom training.Build, test and maintain the training environment and any updates to the training curriculum.Successful install with Go live support.

Oversee the development of implementing the EPIC HIM training program, course content, training environment build and delivery of the application.Redesigned, and created all HIM related workflows with Microsoft Visio illustrations.Created additional workflows to accommodate new Epic features.Develop and create lesson plans for approved content.Participate in Integrated workflow discussions with clinical teams to determine HIM involvement in training their users.Interface ImageNow scanning with Epic HIM.Build, test and maintain the training environment.Create and maintain all training materialsDeliver classroom instruction to all HIM Management & Staff, CDI Specialists and other business entities that need HIM security access.Develop and create all Patient Confidentiality training scenarios for Hospital wide training. Successfully completed Phase I Ambulatory install and training of HIM Foundation, Transcription and Release of Information with go-live support. Successful install and go live support of Phase II hospital-wide Epic implementation.

Primarily responsible for the development of implementing the EPIC HIM training program, course content and delivery of the application.Build, test and maintain the Master Training (MST) environment.Develop application training materials to include integration of policies, procedures, and Epic system functionality into the learning tools.Interface OnBase scanning with Epic HIM.Oversee the completion of training deliverables including the Credentialing process for additional HIM trainers to assist with end user training.Create job shadowing initiatives for Credential Trainers to introduce them to the client’s workflows as it relates to Epic and to better prepare them for training.Develop follow-up training and/or education optimization initiatives to communicate system changes/enhancements with credentialed trainers.Participate in cross-functional teams to identify and document functional requirements, workflow and policies that help determine the training curriculum and content by role.

• Build, maintain and update the Master Training (MST)environment for classroom instruction.• Create and maintain workflow based training materials and curriculum for HIM classes for all HIM staff including coding, professional billing and ancillary staff.• Create role descriptions for the Credentialed Trainer Program for HIM/Coding users.• Deliver classroom instruction for super-users and end-users in the HIM department including clinical audience that need access to HIM functionality within Epic.• Create, deliver and maintain all competency assessments that ensure participants' access into production environment upon successful completion.• Participate in discussions regarding current state mapping and future state workflows development, application design and development, integration, implementation and ongoing support activities.  Successfully completed Phase 1 HIM install of Chart Deficiency Tracking and Release of Information with go-live support throughout the hospital.  Successfully completed 2010 Epic software upgrade for HIM department.  Developed preliminary LP's and curriculum for Coding & Abstracting including preliminary MST training environment build in preparation for Phase 2 full install of Revenue Cycle and Coding & Abstracting modules.

With certified credentials and an in-depth knowledge of the Epic HIM software: I had sole responsibility for the development and maintenance of lesson plans and curriculum for end user training for hospital wide facilities including all ancillary clinics both on and off site.Participated in discussions regarding current state mapping and future state workflow development, application design and development, integration, implementation and ongoing support activities. Performed an in-depth analysis of workflows, data collection and report details. Coordinated and maintained logistics around attendance and completion of competency assessments.Created easy reference Quick Start Guides that helped users during go live.Coordinated the new hire training program including training for new software releases and updates.

Develop detailed curriculum content to provide ‘Train-the-trainer’ instruction at the local system level as well as the Enterprise system level. Completed first successful Epic hospital wide EMR install for the pilot hospital in Greenville, SCCompleted go-live support for the first two Richmond hospitals’ system wide implementations.Currently conducting training for the next hospital system wide go-live.Participate in discussions regarding building, testing and maintaining the training environment as well as the development and maintenance of training materials for the training program.Create and deliver technological competency assessments across the facilities.

Responsible for all activities associated with the implementation of new systems and products from the time of the sales order through implementation to system acceptance and customer satisfaction.Assess customer needs to determine appropriate implementation strategy and identify any additional value added services required for a successful implementation.Coordinate multiple concurrent implementation projects and functions as primary customer contact to the project team.Conduct customized training courses that reinforce the advance concepts, capabilities, features and functionality of 3M’s products and services.

Coordinated all aspects of the Medical Record Department including assembly/analysis, abstracting, chart auditing and release of information.Conducted daily concurrent review of open charts to assure restraint orders and verbal orders are signed within the 24hr. timeframe as mandated by JCAHO.Utilization of JCAHO and Medicare Regulations in the daily operations and application of Physician Credentialing principles.Played a key role in the credentialing committee which presided over physician applications for employment with our facility. Acted as liaison with the National Credentialing Company to verify that physician qualifications and credentials were current and met the standards for employment with Select Specialty Hospital. Certifications Epic Certification (HIM modules) - 7/08Release of Information, Chart Deficiency Tracking, Chart Tracking, Coding & AbstractingRHIA Certification - 5/04American Health Information Management Association