Dean Gardiner Email & Phone Number

Sydney, Australia

Provide support to Keypay clients and systems administrators.

Wollongong Area, Australia

Organise and manage all administrative functions for LiveMore Homes Wollongong. This includes, and is not restricted to, payroll, accounts receivable/payable and all HR functions. Ensure all financial transactions are reconciled and brought to account in accordance with local policy and procedures. Service customer needs at the end of the construct to ensure smooth transition from builder to owner.

Wollongong, Australia

Organise and manage all administrative functions for Hotondo Homes Wollongong. This includes payroll, accounts receivable/payable and all HR functions.

Perugia Area, Italy

I took a career break to travel, work and study in Italy and UK.

Wollongong, Australia

Service customers within the prescribed guidelines and meet all the service level agreements.

Sydney

Responsibilities: To manage the Revenue Protection team in NSW/ACT. The functionality of the team is to ensure that all bulk mail and mail acceptance revenue (approximately $648M), owing to Australia Post, is/has been bought to account according to policy and procedures. Costs are being maintained or reduced in the bulk mail acceptance area. Achievements: • Formulated the zonal system within the branch. This initiative resulted in decreased staffing costs and… Show more Responsibilities: To manage the Revenue Protection team in NSW/ACT. The functionality of the team is to ensure that all bulk mail and mail acceptance revenue (approximately $648M), owing to Australia Post, is/has been bought to account according to policy and procedures. Costs are being maintained or reduced in the bulk mail acceptance area. Achievements: • Formulated the zonal system within the branch. This initiative resulted in decreased staffing costs and travelling time and increased productivity within the Revenue Protection Branch.• Identified over $5m of fraudulent activity within the Licensed Post Office area. This resulted in convictions of several licensees, including the uncovering of Australia’s largest ever postal fraud.• Introduced the Underpaid Mail System (UPMS) into NSW/ACT. This now generates an additional $50k per month in revenue and reduced costs, by abolishing the Revenue Collection team, by $200k per annum. • Achieved a 10% reduction in the Revenue Protection NSW/ACT budget every year as manager. Show less

Sydney

Responsibilities: To implement and design a new bulk mail acceptance process, and include management operating systems, to enable Australia Post and its customers to better manage the flow of bulk mail from generator to the household and business customer. Train all staff, including customers’ staff in the new process and ensure that all new processes have been illustrated using flowcharts. Negotiate with customers the benefits of implementing the new bulk mail acceptance… Show more Responsibilities: To implement and design a new bulk mail acceptance process, and include management operating systems, to enable Australia Post and its customers to better manage the flow of bulk mail from generator to the household and business customer. Train all staff, including customers’ staff in the new process and ensure that all new processes have been illustrated using flowcharts. Negotiate with customers the benefits of implementing the new bulk mail acceptance process.Achievements: • Spearheaded the new bulk mail acceptance process throughout NSW/ACT. This new process increased productivity by 20% within Australia Post. It also increased the productivity by up to approximately 20% in all mailing houses.• Negotiated with major customers the benefits in implementing the new bulk mail acceptance procedures. These procedures had not changed within Australia Post for over 20 years.• Documented the new bulk mail acceptance process. This process is now used nationwide by Australia Post bulk mail acceptance sites. Show less

Wollongong

Responsibilities: Manage and ensure profitability of the Wollongong Business Centre. Ensure customer expectations are met and all postal services to the community are maintained in accordance with policy and procedure.Achievements: • Migrated 95% of Wollongong business customers to the new business centre. This enabled our major customers to have better access to the postal system and aligned our business customers to a specifically designed bulk mail… Show more Responsibilities: Manage and ensure profitability of the Wollongong Business Centre. Ensure customer expectations are met and all postal services to the community are maintained in accordance with policy and procedure.Achievements: • Migrated 95% of Wollongong business customers to the new business centre. This enabled our major customers to have better access to the postal system and aligned our business customers to a specifically designed bulk mail centre.• Instituted the OH&S Positive Performance Indicators (PPI) into the Business Centre. This resulted in a decrease of LTIFR by 2.5% within the first 3 months of implementation. • Initiated a consultative working group with all Post functional areas within the Wollongong Area Show less

Mba, Human Resource Management

Graduate Certicate In Business, Grad.Dip.Bus.