Dean Harris Email & Phone Number

Charleston, South Carolina, Us

• Manage a team of Commercial Managers and at times, directly manage Customer Renewal Representatives whose primary objective is to retain and negotiate our clients' recurring contracts with the best financial outcome to Blackbaud• Hire, recruit, motivate and develop team members, including new hire and ongoing product and process training• Produce regular (daily, weekly, monthly) analyses on team performance; define opportunities for renewal programs and other initiatives to drive retention results or customer revenue growth• Drive team towards achievement of established unit and dollar retention targets, SPI effective rate targets and term mix goals to meet and exceed Commercial team goals.• Support the highest quality of customer engagement by call coaching, joining team on customer engagements, providing escalation support, and by working 1 on 1 weekly with each direct reports• Schedule and run monthly, quarterly and annual staff meetings, including full day strategy sessions across stakeholder groups• Work with Managers and Renewal Representatives to define the most effective pipeline management strategy, including the development of criteria and methods for identifying customers that are at risk of cancelling or reducing annual maintenance/subscription fees for each of their territories as well as ways to uncover organizations ready to expand their relationship with Blackbaud• Conduct regular renewal pipeline reviews with reporting Managers and Renewals Representatives• Proactively collaborate with Sales, Product Management, Success, and Services to ensure the highest quality of customer engagement and interaction; be laser focused on areas where we do not help the customer be successful and partner with the right resources to address those gaps • Strategic planning regarding proactive approach to ensure maximum and most efficient territory coverage

Charleston, South Carolina, Us

• Manage team of 8 responsible for $250+ million in recurring revenue with primary focus on increasing retention rates across all product lines.• Drive project-based initiatives that increase customer loyalty, risk mitigation, and revenue growth.• Weekly analytical assessments to address current state gap analysis to communicate qualitative data to Leadership teams across the company to add problem solving inputs.• Work with At Risk/Escalated customers by responding to concerns, partner with client and internal resources to resolve issues, and increase customer retention.Lead a team of business analysts to provide an exceptional internal-customer experience related to custom estimates for services workRegularly evaluate BizDev interactions to identify coaching opportunities and provide feedback to associatesReview KPIs, supporting metrics, and reports to effectively coach and manage the teamBe available to assist team as needed with escalations and process/workflow guidanceDirectly work on Operations Requests, particularly on days where peak volume/peak seasons necessitateOwn processes to implement new/improved procedures and actively participate in strategic projects that will streamline and grow the business, and drive operational excellence across the team through process improvementServe as point of escalation for their team and other internal teams that BizDev supportsStay informed on product changes and rapidly learn information about product functionality changes

Charleston, South Carolina, Us

As a member of the Customer Success Department, the Customer Renewals Representative is responsible for proactively working with an assigned set of customers to ensure the highest possible renewal rates for our recurring revenue (maintenance, SaaS and subscription-based products). Each territory encompasses clients worth $6MM to $20MM in total recurring revenue - retaining this revenue at the highest rate possible is absolutely pivotal to Blackbaud's continued success and growth.

Lehi, Utah, Us

Acquire new customers by selling Vivint products and services, while providing excellent customer service.Generate new Vivint customers by planning and organizing daily work schedule in designated area.Focus sales efforts by studying existing and potential customers in residential areas.Adjust content of sales presentations by studying the type of designated area.Submit activity and results reports to management: which includes daily reports, weekly work plans, and monthly and annual territory analyses.Submit Vivint product orders by referring to current pricing protocol.Identify competitive changes in products, service, and policy by evaluating customer results and developments.Maintain Vivint product knowledge by attending educational events; reviewing company publications; establishing personal networks; participating in professional events.Study Vivint information on new products, old products, pricing, and product delivery schedules.Maintains sales area records on customer sales.

Scottsdale, Arizona, Us

The Area Partnership Manager is responsible for generating significant revenue with the goal of increasing and accelerating US sales. Primary responsibilities include effectively executing a sales plan to initiate first-time sales to new customers, expanding sales with existing customers, and producing high renewal rates for current customers; tracking and managing all contact and opportunity information in company’s CRM program; managing prospect and customer relationships to maximize customer exuberance and revenue; developing key contacts and working with these contacts to successfully move them through each state of the sales process; and achieving and exceeding sales revenue targets. Increased annual revenue in territory by over 250% each year by retaining and expanding current partnerships and boosting prospecting efforts to generate leadsDeveloped personalized sustainable model for territory management to achieve 96% retention, and sharing best practices with team membersCreated job aids to enhance creative partnerships and expand opportunities to streamline sales processInspired two districts to achieve “Imagine Nation” award by coordinating quarterly data meetings with current partners to ensure close alignment to district goals

San Francisco, California, Us

Personal Bankers sell retail banking products and services to customers and prospects. Manages customer portfolio, services relationships and cross-sells all products and services. Provides broad base of financial and credit services with the goals of acquiring 100% of the customers' business. Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards. Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio. May handle cash transactions. May spend up to 30% of time completing service-related tasks.Top performing Personal Banker based on five daily business metrics including daily solutions, daily profit, partner referrals, and loans.Ranked in the Top Ten (out of 65) Personal Bankers within the district.Direct branch in community outreach programs, visiting local businesses, generating new accounts and new business relationships.Offer superior customer service, answer customer questions, including time consuming and complex situations.Train and assist employees, improving entire store’s ability to sell products and serve customers.

San Francisco, California, Us

The credit manager position is accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.Top overall performer of the office, with over $2 million in new money revenue generated annually. Top auto loan producer in the office, with superior level of expertise on all auto loan related issues. Train and assist employees, improving entire store’s ability to sell products and serve customers.Facilitate customers in achieving their financial goals through loan re-finance, consolidation or other products.

Richfield, Minnesota, Us

Provide direct supervision, coaching, training, development, and performance management of supervisors and associates.Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results.Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals.Part of store management team recognized for best revenue 3 months in a row within the 12-store district. Developed and executed a business plan to improve an under-performing Geek Squad department to a profit center within the first three months of being in position.Collaborated with community leaders to develop a two-day store exhibition event to drive sales.Supervised 5 direct reports, ensuring that the store met all daily, weekly and monthly sales goals.Led daily morning meetings to review prior day’s metrics and communicate daily sales expectations.

Richfield, Minnesota, Us

The Sales Supervisor ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. The Home Theater Supervisor plays a vital role in leading a Best Buy Department to elevate sales performance by sustaining positive customer and employee interactions, and supporting the direction of the Assistant Store Manager - Sales in implementing sales action plans, monitoring business results, and driving execution of sales strategies. Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.Motivate, coach, recognize, and performance manage employees to reach their full potential.Resolve complex customer issues.Selected as the annual “Top Gun” award recipient (one per store annually), which was a prestigious recognition award given to a top performing team member for employee excellence. Led department to win multiple sales contests within the store and district, including participation in an annual summit consisting of supervisors from the top 100 stores in the country.Designed and built an innovative home theater demo area that was replicated throughout the district. Earned employee of the month award multiple times for superior sales and customer service. Supervised 10+ employees, managing all staffing and scheduling needs for the department.

This is a general do-it-all position, from loading and unloading aircraft, cleaning fish, cutting firewood, hauling luggage, bagging garbage to delivering morning coffee and evening drinks (room service). This person must be physically fit capable of heavy lifting and physical work. This is an entry level position and is suited for those who do not meet the qualifications as a guide or guide trainee but would like to work at a fishing lodge and gain experience.

Under the supervision and guidance of the Teller Supervisor, Assistant Branch Manager, or the Branch Manager, the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. Recognize customer needs and refer to product specialists. Gaining knowledge of other areas in the bank and receiving cross-training to provide exceptional customer service is expected.Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.Prepare daily settlements of teller cash and proof transactions.Using customer focused skills, explain policies and procedures to customers as applicable.Contribute to achievement of branch sales goals by suggesting products and services that would be of interest to the customer and that would meet their needs; refer customer to appropriate product specialists.Balance cash drawer to transactions daily.May open new accounts if successfully completed FSR training.Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Siloam Springs, Arkansas, Us

To perform inspection procedures on all assigned lines, in departments or facilities according to the established standards for each area.Communicates with production personnel and U.S.D.A. inspectors.Marks and tags defects in product according to established standards.Performs a series of inspections each hour on a wide range of products as assigned.Records inspection findings on control charts and other worksheets.Verifies calibration of measuring equipment as required.Accomplishes quality performance in all responsibilities being performed in a manner, which meets or exceeds all line, department, facility, company, customer, and U.S.D.A. guidelines or grading process for a total quality program of continuous process improvement.

Master Of Business Administration (M.B.A.), Business Managment

Bs, Business Management, Organizational Behavior, Spanish

Education record