Business centre management including facilities, H&S, marketing, sales and tenant renewals.Website & Online Profile- Developed and published new website which saw quick improvement into Google top 3- Developed new corporate logo and branding and published across all online and social media channels- Recovered Google account- Created and began content-flow for social media channels Finance-Developed and executed new client invoicing process- Recovered over £12,500 from existing & ex-tenants that were between 4-20 months overdue- Worked with Tenants to identify invoices overdue and resolve our aged debtors report – - Balance due now £8,229 down from initial balance of £49,000- Trained team on how to use the accounts system Sales-New sales contract values £42,000 length of tenancy term- Uplift in space for one existing tenant- Developed a sales pipeline of £85,344 in preparation for new year Admin- Developed a new CRM system for contact, tenant, lease, sales and customer service management.- Improved communication channesl with tenants by daily/weekly news broadcasts- Mapped out our comms box accurately- Reducing our comms billing by removing 14 former tenants bill- Reduced our electricity bill by £60k compared to Nov 22-23- Implemented processes for property facilities tasks- Trained and obtained buy-in from staff on new accounts, CRM, G-Drive systems and processes- Solved tenant door entry system crisis by identifying a work-aroundFacilities- Co-ordinated the re-decorating of vacant suites in the Mill- Co-ordinated and planned the decorating of Hemington building following tenant complaints- Oversaw the air conditioning work at Hemington building- Planned and began the refurnishing project in vacant suites in the Mill- Planned the MILL floor tiling project and offset cost of original chairs to pay for the flooring- Created a mail room for tenants packages, deliveries etc

Client Side Projects Mar-Jun 23: Client-side Business Centres DirectThe development of a business centre-related commercial list broking website. Creation of social media channels, content and video marketing ideas, concepts and promotion.Nov 22-Feb 23: Client-side UMS Group. Identifying commercial properties for sale, researching costs, conducting viewings, and presenting as to whether a viable purchase option.• Compile concepts on locations including vetting• Conduct advanced viewings to be undertaken with management• Developed full documentation of what is required to operate a business centre, from health and safety through to human resources, digital marketing, sales, IT/comms and staffing• Provided an initial list and pitch decks for 8-10 properties available for sale across Manchester• Development of a contractor list

Originlly joined as Marketing Manager was responsible for the development of a new website, resolve domain issues and ensure full ownership of the business. Within two months, I was added the role of Sales Manager to my list of responsibilities which included all sales and viewing opportunities. From August I was appointed operations manager for all three business centres within the group namely Ivy Business Centre, Ramsden House Business Centre and South Court Business Centre.• Developed a new website, transferred hosting providers, setup new email and internal online infrastructure• Developed new Google property and integrated old accounts into a newly created group profile• Created new group branding, re-branded social media profiles, developed new marketing and investment related pitch decks• Developed a new CRM system to support contact, lease renewals, sales and pipeline, customer support and marketing management• Managed office staff, front of house, cleaners and onsite maintenance ensuring that the facility ran smoothly including creating new contracts and job description for various team members.• Managed external contractors from waste management to in-centre contractors to ensure all building-related issues were addressed.• Recorded a 40% conversion rate of sales from viewings including 4 lease rentals worth £120k over fixed 3-5 year leases.• Responsible for health and safety issues around the business centre, the car park and loading bays.

Originally joined the company developing the online presence of their business centre in Manchester. Mid 2018 I took on responsibility for sales and took over the running of the business centre.• Refreshed the existing website with a new theme, menu structure, more insightful office space and meeting content and improved call-to-actions• Created a relationship with 6 listing providers to help promote the business centre to improve both viewings and conversions• Managed the P&L of the business centre and handled all financial related issues within my budgetary levels• Increased turnover between 13-16% between 2018 and 2021• Recruited new team to maintain the business centre and ensured it was fully safety compliant.• Performed account management and relationship tasks, ensuring consistent, first-class customer care through issues, disputes and lease renewals.• Managed all aspects of Health & Safety and initiated a wave of Covid-19 guidelines for tenants using the business centre.

Operating my own digital marketing company and managing a talent pool of 16 people across the globe to deliver website development and digital marketing campaigns. Customers include CSS, CES, Softwerx, DNS Associates, Design Homes Co, Mortgage Miles, Tiger Lights, London Doctors Clinic, Lovekins Balloons (New York), Adventure Hunt and many more.. In addition to running my own business I have worked ‘client-side’ directly with the following businesses in a small business consulting and digital marketing capacity.Developed LSM & SAM websites, marketing collateral, lead generation programmes• Managed over 75 digital marketing campaigns and developed over 60 client websites• Managed all sales and acted as account manager for all customers signed up to our SEO services• Project managed all campaigns working closely with my team members and customer stakeholdersClient Side Projects Aug 2017-19: Client-side Consulting for Catering Equipment Direct. Developed website and social media channels. Managed social media, Google adwords and paid Facebook marketing.Jan - Jun 2017: Consulting for Dishwashers Direct, developing a non e-commerce website in addition to re-defining their e-commerce website in terms of promoting commercial dishwasher products, developing a consistent product description content flow. Producing social media posts, ads and Google ads.Jan 2011- Nov 14 Consulting for ABSEM Ltd. Managing the commercial side of the business, financial forecasting and budgeting, website and digital marketing campaign planning and project management.Working with a shoestring budget I have turned £9,463.50 into over £125,000 worth of revenue to date. Running website development and search engine marketing campaign projects from a none technical perspective, managing team members, client liaison and ensuring our campaigns were always in line with industry updates.

As part of Dean Kirk Consulting I joined the team at Spacefinder.co.uk - a newly created aggregator for the self-storage market. My brief was simple and clear: Increase the number of sites across the UK to provide nationwide coverage to all four corners of the UK.Responsible for the marketing and business development of www.spacefinder.co.uk to increase its storage operators to give greater coverage across the UK. Successfully provided growth in this area from 37 sites to 354 sites across the UK. Identifying and negotiating with major UK storage operators such as Big Yellow, Safestore, Storage King and Pickfords to bring them onto the website and act as a lead generation tool.

Provided Clientele specific training and consulting in the areas of Clientele Customer Support, Sales & Marketing and e-Marketing software for a handful of Client Technologies Ltd customers, Bank of Ireland, Dunnes Stores, Cinergi Telecom, Hotel Connect and Standard & Poors Fund Services.

Following a downturn in performance I was invited to return to Client Technologies to help stablisize and increase turnover which had fallen rapidly.Oversaw both strategic and day-to-day operations to drive business development and achieve client satisfaction, commercial results and required key financial ratios. Responsible for managing telemarketing operations and implementing both traditional and online marketing campaigns, recruitment and performance management of accounts/admin and consultant teams. Also manage consultants’ scheduled and ensure customer projects are delivered on time, on budget and to the exact specifications required.The result of my efforts saw an increased turnover of around 42% from 2004-2006. What's more, I negotiated CRM technology upgrades for companies such as Standard & Poor's, Bank of Ireland and KyoceraMita which helped maintain a significant level of ongoing service and support revenues.

Having worked within software solutions I created my own small marketing and lead generation brokerage. Provided Preference Service lead generation products to financial institutions including CO-OP Funeralcare, Bradford & Bingley, Beech Finance and the Mortgage Group.

Client Technologies were a value added reseller for CRM and Knowledge Management software providers.Managed sales, support and consultancy for a range of CRM systems for 100+ blue chip company clients in the UK, Ireland and the Netherlands.