Dean Korbakis Email & Phone Number

Greater Chicago Area

* Supervise Support Analysts and Engineers. * Point of escalation for Support Engineers and Clients.* Assist with overflow of Support requests – tickets, troubleshooting, issue resolution etc.* Create Root Cause Analysis (internal/external) of critical issues to prevent future occurrences.* Coach, mentor, and guide Support team members to ensure successful performance.* Document processes and conduct onboarding and training for incoming and existing support engineers.* Provide creative and applicable solutions to support customer goals and processes. Recognize application gaps and manage customer expectations accordingly.

* Support of our applications to clients globally* Test and validate bugs reported by our clients and correct (where applicable) or relay them to our Development Team for resolution* Familiarity with monitoring of application, database, and server issues using PRTG, New Relic, and Azure monitoring tools* Knowledge with MS-SQL database querying/scripting* Knowledge in HTML language coding* Build/maintain automated tasks utilizing Visual Cron task management software* Fluent in Windows 10 as well as Microsoft Office Applications* Fluent in utilization of helpdesk ticket tracking software

Minooka, Il

* Executed four Supply Chain Visibility (SIPOC) projects that analyzed specific processes of the business.* Facilitate a 5-Star Certification training class for new Delivery Experts operating in the Chicago and Minneapolis markets.* Created an Excel workbook to identify trends and analysis of facilities performance data for review by the company’s Group Vice-presidents and Senior Vice-presidents.* Evaluate sales and delivery trends by conducting ZIP code analysis of delivery service areas throughout the Chicago Network and reconfiguring their allocations, resulting in increased volume of delivered sales and profit.* Utilize multiple formulas in Microsoft Excel to calculate daily staffing productivity estimates, as well was weekly delivery forecasts for financial reporting.* Supervise Regional Call Center, which includes: 10 Customer Care agents and 3 leads.* Resolve complex customer service issues through use of systems and established partnerships with stores and vendors.

Minooka, Il

* Monitored the movement of inbound and outbound freight.* Maintained the highest level of protection of company assets entering and exiting the facility through utilization of CCTV video surveillance and physical security measures.* Assisted in the development of an audit form that became a tool utilized in all distribution centers within the company to help reduce shortage.* Developed a filing system to ensure audit completion and maintain a standard for appropriate retention guidelines.

Vernon Hills, Illinois

* Managed LP Teams in stores grossing $14 million to $40 million dollars* Supervised up to 5 investigators at one time* Developed a team of strong performers through performance management and recruitment strategies* Created a highly recognized recruitment plan for positions available within the region* Designed and executed career plans for 2 investigators who moved on to higher positions within the company* Created and designed investigator training materials utilized for external hires* Effectively communicated methods and policies to help prevent and decrease theft and fraud to store employees* Developed a contingency plan for a domestic violence case* Trained investigators through a certification process in order for them to execute apprehensions* Completed certification in the Wicklander and Zulawski training on dishonest employee and customer interviewing processes* Administered 15 internal dishonesty interviews resulting in the recovery of $35,000 in activity* Recognized as the recipient of the “Store with the Highest Number of Recoveries in the Region* Facilitated systems conversion in the merging of companies* Programmed cable lines from desired locations to head-end systems* Mentored peers within the region on technical issues, and took initiative in travelling to various store locations to rectify technical problems with cameras installed* Held multiple training sessions on camera installations and cable running standards* Possess knowledge of OSHA wiring standards

Schaumburg, Illinois

* Assisted resident manager in leading the team in maintaining consistent productivity by identifying and reducing internal and external theft, and fraud.

Chicago, Illinois

* Investigated and recovered up to $41,000 in check and credit fraud cases* Investigated and recovered up to $25,000 in cash theft cases* Collaborated partnerships within regional stores resulting in the closing of 3 organized crime cases* Represented company in court, testifying for up to 100 internal and external theft and fraud cases* Received “Investigator of the Quarter” 3 times for highest amount of resolved external cases

Schaumburg, Illinois

Oak Brook, Illinois

Schaumburg, Illinois

Computer Information Systems

General Studies