• Managed a team of two help desk analysts, overseeing daily operations and providing exceptional end-user support.• Facilitated annual performance reviews for team members, offering constructive feedback, setting performance goals, and identifying areas for improvement.• Spearheaded the IT department, aligning technology solutions with business needs, and supervised an annual IT budget of approximately $400,000, covering PCs, peripherals, software, and licenses.• Managed company cellular devices on ATT & Verizon accounts, ensuring appropriate features, including international plans.• Administered local network operations, managing Active Directory/Exchange accounts, and implementing security measures.• Researched and evaluated emerging hardware and software solutions for business needs, offering recommendations.• Delivered IT support to approximately 250 users, addressing PC hardware/software, network copiers/printers, and cellular devices to ensure smooth desktop operations.• Managed network folder permissions using Active Directory to maintain end-user account security.• Developed and maintained the company SharePoint Online portal, including the homepage and department pages, regularly creating news articles, and keeping content up to date.

I was a IT Consultant for Anheuser-Busch for 8 years. I did desktop support the Packaging group, MSG (IT), Training and development. I traveled to all of A-B Packaging Groups can and lid plants to complete desktop refresh.