Dean Maher Email & Phone Number

Collaborated with the Certify development team assisting in configuring code processing logic, creating data, and application testing, as well as, data validation. Purpose; eliminating the, manual input of data into a healthcare insurance system via a front end web application. Created test data for import into Certify to build multiple company hierarchies and associated insurance plans to match test scenarios and test cases. Executed data import processes, logging errors, assisted in trouble shooting process logic and data validation through multiple interfaced applications

Project management for warehouse management system (WMS) implementations, in a 3rd party warehousing provider environment consisting of system configuration and or development to support the internal processing for warehouse process activities and data exchange between internal applications and the outsourcing client’s system. Manage project plan tasks, costs and resources to project milestones and project completion dates. Mitigate project risks, addressed and, when needed, escalate issues for resolution, provided executive staff reporting, as well as, managed scope expansion. Managed all project system development efforts consisted of customer specific modifications and B2B data exchange interfaces.

Design and implemented system solutions within a Distribution/Reverse Logistics environment in support the internal processing for product distribution and repair process activities and data exchange between internal applications and outsourcing clients with diverse business models and varying markets. Lead B2B interface mapping design sessions. Facilitated operational and system process design workshops, gathering requirements create functional, operational and data process flows, through understand business needs and system constrains. Create design documentation, defined project scope and objectives, gap analysis, test scenarios, uses cases, identified project issues, risks, process exceptions and pain points, as well as, leading user acceptance testing. Write database queries using SQL for data validation and problem resolution. Create and manage project plan tasks, costs and resources to project milestones and project completion dates. Provide post implementation support.

System Implementations- Facilitate and documenting project scope and objectives, “As-Is” and “Should-Be” process design workshops, gathering requirements, create operational, functional and system data process flows, gap analysis, through understanding business needs and rules, identifying issues, risks, process exceptions and pain points to assist in the development of scalable applications to support customer relationship management, logistics, distribution and returns management. Logistics subject matter expert, providing process analysis and recommending logistics best practices, operational process enhancements and metrics, resulting in enhanced material throughput, efficient operational processing, lower inventory value, increased fulfillment rates and heighten profitability, increase in accounts receivable due to previous loss of warranty reimbursements, as well as, increased customer satisfaction.

Managed 1 Inventory Planners, 2 Warehouse and Inventory Control Specialists and 3 Call Center Representatives. Managed distribution resource planning, warehouse and inventory control, and defective returns warranty processing activates, while maintaining a 90% fulfillment rate. Managed call center activates consisting of answering customer calls, scheduling and dispatching field service engineers to emergency service calls, preventive maintenance, installation, repair parts order entry, defective parts disposition, issuing and tracking return material authorizations, as well as, service contract administration.

Managed a staff of 4 Inventory Planners, 2 Machine / Defective Repair Parts Refurbishment Planners, 2 Inventory Control Specialists and 3 Customer Care Specialists. Distribution resource planning and forecasted field service repair parts. Scheduled and prioritized repair efforts for stock replenishment. Scheduled equipment refurbishment based on a refurbish to order strategy. Created and managed a Customer Order Management Center with a mission to provide a one point of contact strategy, for customer equipment orders, by utilizing a proactive approach by taking customer ownership, communicating customer order statuses, updates, coordinating equipment shipments and installations, which resulted in improved customer relations, increase in customer satisfaction Designed and implemented a custom order tracking module to provide customer order specialist with all equipment order information