Dean Maher

Dean Maher Email and Phone Number

IT Business Analyst
Dean Maher's Location
Louisville, Kentucky, United States, United States
Dean Maher's Contact Details

Dean Maher personal email

n/a
About Dean Maher

Experienced IT Business Analysis Professional with 10+ years of experience and highly skilled in supply chain business analysis specializing in thin client and web application system implementations. Business Analyst experience includes facilitating process design workshops , meeting management, requirements gathering, creating operational, functional, and data process flows, gap analysis, creating design documentation, test scenarios, use cases, as well as, leading user acceptance testing. Understanding relational data base structures. Write database queries using SQL for data validation and problem resolution Create project plans using MS Project, to track resources, timelines and costs. Goal-oriented, creative, adaptable, can lead a project team or participate as a team member, adapts quickly to company processes, and application functionality. Demonstrates excellent consulting, communication and interpersonal skills, takes initiative to meet stakeholders’ needs, works with minimal supervision and strives to meet or exceed performance expectations.Specialties: Supply Chain Management, Field Service, Reverse Logistics and B2B system interfacing.

Dean Maher's Current Company Details

IT Business Analyst
Dean Maher Work Experience Details
  • Tek Systems
    Qa / Business Analyst
    Tek Systems Dec 2006 - Feb 2008
    Collaborated with the Certify development team assisting in configuring code processing logic, creating data, and application testing, as well as, data validation. Purpose; eliminating the, manual input of data into a healthcare insurance system via a front end web application. Created test data for import into Certify to build multiple company hierarchies and associated insurance plans to match test scenarios and test cases. Executed data import processes, logging errors, assisted in trouble shooting process logic and data validation through multiple interfaced applications
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  • Ups Supply Chain Solutions
    (Wms) Application Development Project Manager
    Ups Supply Chain Solutions 2005 - 2006
    Project management for warehouse management system (WMS) implementations, in a 3rd party warehousing provider environment consisting of system configuration and or development to support the internal processing for warehouse process activities and data exchange between internal applications and the outsourcing client’s system. Manage project plan tasks, costs and resources to project milestones and project completion dates. Mitigate project risks, addressed and, when needed, escalate issues for resolution, provided executive staff reporting, as well as, managed scope expansion. Managed all project system development efforts consisted of customer specific modifications and B2B data exchange interfaces.
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  • Ups Supply Chain Solutions
    Senior Business Analyst
    Ups Supply Chain Solutions 2001 - 2005
    Design and implemented system solutions within a Distribution/Reverse Logistics environment in support the internal processing for product distribution and repair process activities and data exchange between internal applications and outsourcing clients with diverse business models and varying markets. Lead B2B interface mapping design sessions. Facilitated operational and system process design workshops, gathering requirements create functional, operational and data process flows, through understand business needs and system constrains. Create design documentation, defined project scope and objectives, gap analysis, test scenarios, uses cases, identified project issues, risks, process exceptions and pain points, as well as, leading user acceptance testing. Write database queries using SQL for data validation and problem resolution. Create and manage project plan tasks, costs and resources to project milestones and project completion dates. Provide post implementation support.
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  • Eloyalty
    Principal Consultant
    Eloyalty 1997 - 2001
    System Implementations- Facilitate and documenting project scope and objectives, “As-Is” and “Should-Be” process design workshops, gathering requirements, create operational, functional and system data process flows, gap analysis, through understanding business needs and rules, identifying issues, risks, process exceptions and pain points to assist in the development of scalable applications to support customer relationship management, logistics, distribution and returns management. Logistics subject matter expert, providing process analysis and recommending logistics best practices, operational process enhancements and metrics, resulting in enhanced material throughput, efficient operational processing, lower inventory value, increased fulfillment rates and heighten profitability, increase in accounts receivable due to previous loss of warranty reimbursements, as well as, increased customer satisfaction.
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  • Bowe Systec
    Logitics Manager
    Bowe Systec 1996 - 1997
    Managed 1 Inventory Planners, 2 Warehouse and Inventory Control Specialists and 3 Call Center Representatives. Managed distribution resource planning, warehouse and inventory control, and defective returns warranty processing activates, while maintaining a 90% fulfillment rate. Managed call center activates consisting of answering customer calls, scheduling and dispatching field service engineers to emergency service calls, preventive maintenance, installation, repair parts order entry, defective parts disposition, issuing and tracking return material authorizations, as well as, service contract administration.
  • Linotype
    Materials / Customer Order Management-Manager
    Linotype 1989 - 1996
    Managed a staff of 4 Inventory Planners, 2 Machine / Defective Repair Parts Refurbishment Planners, 2 Inventory Control Specialists and 3 Customer Care Specialists. Distribution resource planning and forecasted field service repair parts. Scheduled and prioritized repair efforts for stock replenishment. Scheduled equipment refurbishment based on a refurbish to order strategy. Created and managed a Customer Order Management Center with a mission to provide a one point of contact strategy, for customer equipment orders, by utilizing a proactive approach by taking customer ownership, communicating customer order statuses, updates, coordinating equipment shipments and installations, which resulted in improved customer relations, increase in customer satisfaction Designed and implemented a custom order tracking module to provide customer order specialist with all equipment order information
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Dean Maher Education Details

Frequently Asked Questions about Dean Maher

What is Dean Maher's role at the current company?

Dean Maher's current role is IT Business Analyst.

What is Dean Maher's email address?

Dean Maher's email address is di****@****tbb.com

What schools did Dean Maher attend?

Dean Maher attended Los Angeles Valley College.

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