Dean Mandos Email & Phone Number

Mississauga, Ontario, Canada

Ornge provides high quality air ambulance service and critical care land transport services to patients who are ill or injured for the province of Ontario. In the air and on the ground, our job is to be there for patients, so they can get where they need to be._____________________________Manage major projects for all departments company wide including IT, Dispatch/Operations Control Centre, Paramedic Operations, Aviation Operations, Workforce Planning.• Project Planning & Documentation• Agile/Waterfall Methodology• Identify - Track - Manage - Mitigate Risk• Communicate Progress - Risk - Timelines - Milestones through all levels of management including CXO levels.• Change Management• Manage Project Budget and Resource Allocation• Process Development• Customer Relationship Management• Costing, Budgeting & Forecasting• Migrations/Integrations• Business & IT Planning• Client Relations and Presentations• Business Requirements Analysis and Development.• Testing/QA/Rollout/SupportNotable Accomplishments:• Project planning oversight of Operation Remote Immunity (ORI), Provincial Pop-up, Community and Mobile Vaccine Clinics, Critical Care COVID-19 Provincial Command Centre• Implementation of Integrated Aviation & Scheduling System• Complete redesign and renovation & construction of new Emergency Services Dispatch Operations Control Centre.• Design and construction/rebuild of state of the art Paramedic Simulation education and training facility.• Disaster Recovery (D.R.) redesign and relocation.• Operations base dashboard system/province wide• Workforce Planning/Crew Scheduling system implementation.• Thunder Bay medical land transfer program concept and implementation with a savings of over $250k annually.• Spearheaded efficiencies project with over $10M in savings in less than a 2 year span.

Mississauga, Ontario, Canada

Covered the vacant position of Manager, Infrastructure and End User Support for a period of 9 months until such time it could be filled and managed a team of 8 - IT professionals.Managed all IT functions pertaining to:• Data Centre• IT service delivery• Telephony• Disaster Recovery• Financial and Vendor Management • Procurement of all technology province wide

Markham, Ontario, Canada

Oversee all operations including sales, marketing strategies, customer experience and all financials. Marketing company specializing in website design, branding, print and marketing strategies for small to large businesses._____________________________• New Business Development• Customer Experience Management• Client Relationship Management• Project Management• Brand Development• Website Development• Process Development• Account Management• Contract Negotiations and Design• Purchasing/Buyer• Staff Training & Development• Strategic Planning• Budgeting & Forecasting

Toronto, Canada Area

Contracted by The G.T.A.A. to provide superior customer service to all passengers and guests traveling through Toronto Pearson Airport in areas such as Canada Customs, US Customs, Pearson Priority Lanes, Connection corridors and various other areas within the airport. The Operational Support Representatives (OSR's) are the Ambassadors to not only Toronto Pearson, but to Canada! Hello/Bonjour, Welcome to Toronto Pearson._____________________________Oversight of entire contract (10 management, 225 unionized employees)• Contract Management• Project Management• Site Management• Budgeting & Forecasting• Employee Relations• Labour/Union Relations• Customer Service Management• Collective Bargaining Agreement Negotiations• Coaching, Mentoring & Succession Planning• Customer Experience Management• IT Management• Human Resources• Talent Acquisition• New Business Development• EOI & RFP Development and Design• Contract Negotiations & Design• Staff Training and Development• Process Development• Health and Safety• Client & Customer Relations

Toronto Pearson Airport

Contracted by the G.T.A.A. - Airport Customer Assistance Program (ACAP) is the wheelchair service program offered at Toronto Pearson Airport. We provide superior customer service to all passengers requiring wheelchair assistance or surrey (golf cart) service to their gate._____________________________Oversight of entire contract (12 management, 250 unionized employees)• Contract Management• Project Management• Site Management• Budgeting & Forecasting• Employee Relations• Labour/Union Relations• Customer Service Management• Collective Bargaining Agreement Negotiations• Coaching, Mentoring & Succession Planning• Customer Experience Management• IT Management• Human Resources• Talent Acquisition• New Business Development• EOI & RFP Development and Design• Contract Negotiations & Design• Staff Training and Development• Process Development• Health and Safety• Client & Customer Relations

Markham, On

The Greater Toronto Area's greatest Sun Spa with state of the art equipment and the best services with royal treatment.What started as an investment opportunity, turned into a successful, highly profitable business that expanded to 2 locations. Spas were sold for a healthy profit and continue to run successfully under new management today._____________________________• Business Management• Purchasing/Buyer• Contract/Lease Negotiations• Project Management• Employee Relations• Customer Experience Management• Talent Acquisition• Staff Training and Development• Process Development and Implementation• Payroll, A/P, A/R, • Construction Management• Marketing Strategy Development

Toronto, Canada Area

Canada's #1 Low Cost Carrier servicing USA, Canada and the Caribbean. Service with a Smile!_____________________________Oversaw the organization's STOCC Station Operation Control Centre. Co-ordination of all departments (Operations, Aircraft Maintenance, Customer Service, Ramp Services, Catering Services, Fueling and Aircraft Grooming Cleaning services)• Flight Operations Management• Project Management• Division Management• Customer Experience Management• Station Operation Control Centre Management• Budgeting & Forecasting• Process Improvement• Process Development and Implementation• Coaching, Mentoring & Succession Planning• IT Management• Labour/Union Relations• Customer Relations Management• Weight and Balance of Aircraft

Toronto, Canada Area

Worlds largest charter airline & Canada's second largest airline, servicing 90 Destinations Worldwide with a fleet of more than 50 aircraft._____________________________Oversaw and supported all departures worldwide for DCS system from SOCC at HQ. New downtime Station setup, training and support.• IT Management• Division Management• Departure Control Management• Client Relations Management• Staff Training and Development• Budgeting & Forecasting• Customer Experience Mangement• Coaching, Mentoring and Succession Planning• Labour/Union Relations• Oversight of all Stations and Departures worldwide• Client Support• New stations setup and training

Toronto, Ontario, Canada

Canada's premium all-inclusive airline servicing canada, USA, the Caribbean and Europe with a fleet of 22 aircraft. A310, B757, B737_____________________________oversee the building of all flights into DCS system for check-in, special meals. support customer service dept for check-in and Ops, Ramp services for baggage checked in for weight and bakance.• IT Management• Departure Control Management• Client Relations Management• Staff Training and Development• Customer Experience Mangement• Coaching, Mentoring and Succession Planning• Labour/Union Relations• Client Support

Toronto, Canada Area

International Import/Export Company dealing in Crude Oil, Cosmetics, Wheat/Barley and Commodities. _____________________________• Sales Management• Project Management• Contract Acquisitions • Budgeting & Forecasting• Contract Negotiations & Design• International Sales Management• Talent Acquisition• Customer Service Management• Employee Relations• Customer Relations• Strategic Marketing Development• Coaching, Mentoring & Succession Planning• International Expansion

Project Management

Business Administration, Management And Operations

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