Dean Andrews Email & Phone Number

Melbourne, Victoria, Australia

Providing technical and operational leadership to a team of 8+ Engineers delivering modern workplace solutions to clients across Australia with a focus on the Microsoft 365 stack.Partnering with clients to provide proactive operational engagement and support and embedding cloud first productivity and collaboration solutions to realise new ways of working.

Melbourne, Victoria, Australia

Led a team of 10+ Engineers to deliver >100 client projects leveraging Microsoft technologies including the transition of 1000+ users from Lotus Notes to Exchange Online for a major government department.Managed project lifecycles, maintaining scope, budget, schedule, and quality to consistently exceed customer expectations. Key projects included ADFS to Azure SSO migrations, MFA implementations for several local councils and complex information protection initiatives for healthcare providers.Provided strategic direction and technical guidance to the team and the broader business, overseeing the technical design, architecture, and delivery of projects large-scale, complex IT transitions and integrations for enterprise clients.Enhanced operational efficiency and project outcomes by strategically integrating new technologies and partnered with Engagement Managers and Project Managers to identify go-to-market opportunities and enhance pre-sales activities.

Melbourne, Australia

Developed system and technical architectures, translating complex client requirements into technical strategies and solutions. Played a key role in designing and implementing Microsoft Office 365 and Azure cloud solutions, significantly enhancing the IT infrastructure and service continuity.Led the redesign of the Courts CLMS Citrix application environment, achieving over 50% performance improvement and a reliable disaster recovery process. Initiated and managed the implementation of a “sandpit” infrastructure, cutting down infrastructure deployment testing time from months to hours.Managed critical projects including the development of a dedicated email system for Judges and the implementation of a Remote Desktop Services solution to enhance application accessibility. Delivered a vital disaster recovery solution for the VCAT caseworks system, ensuring operational continuity during critical infrastructure works.Provided expert advice on IT infrastructure technologies and championed best practices in change management including creating and implementing a communications strategy for complaint handling, problems and issues, resolution management and corrective actions.

Melbourne, Australia

St Kilda

Led a server replacement project across 12 cinemas in Victoria and Tasmania

Melbourne, Victoria, Australia

Joined CenITex to lead the Windows Server Operations team and supported the strategic transition of the Department of Justice’s infrastructure services.Delivered innovative and efficient Microsoft Server product technology services focused on enhancing the operational capability of ICT systems, particularly with Microsoft Windows Server & Active Directory products.Played a key role in strategic planning and decision-making processes, ensuring the integrity, security, and accessibility of the CenITex Managed Microsoft Environment. This involved managing web applications and communications systems, ensuring high levels of technical support and system reliability.Championed change, incident, and problem management procedures within the team, ensuring operational continuity and the integrity, security and accessibility of CenITex’s data.

Melbourne, Victoria, Australia

Provided strategic advice on the use of infrastructure technologies, collaborating with vendors to align technology roadmaps with organisational objectives.Mentored engineers in multiple project implementations and change management processes, including the successful virtualisation and upgrade of the Citrix Lotus Notes server farm.Redesigned the remote site backup system to a centralised disk-based setup, achieving approximately $900,000 in cost savings.Upgraded the Department's Active Directory and server operating systems, and implemented its first HP SAN, Microsoft Cluster, and Microsoft Operations Manager 2005, enhancing overall system performance and monitoring capabilities.

Melbourne, Victoria, Australia

Led a significant infrastructure management upgrade and developed and deployed an automated change management process for a fleet of >200 servers, enhancing system performance and stability.Initiated a comprehensive server and hardware monitoring initiative, leading to improved system diagnostics and maintenance. Contributed to network troubleshooting, server administration and security management, resulting in strengthened server management practices and enhanced operational security.

Melbourne, Victoria, Australia

Managed the design, implementation, and support of state-wide server infrastructure and digital systems, enhancing courtroom and administrative operations across 57 courts and 150 courtrooms.