-Quoting of benefits, policies and guidelines to Dental providers.-Accurate record keeping and documentation for customer interaction and transactions.-Investigating claims by providing status, analyzing breakdown of payments and explaining of EOB/EOP. -Resolving issues for denied claims, discrepancies or delays.-Managing claims by resubmitting it for reprocessing or adjustment, which includes setting up appointment for peer-to-peer reviews and uploading or compiling documents for appeals.

-Addressed customer inquiries related to billing, understanding charges, bill cycles, and payment methods.-Investigate and resolve billing discrepancies, errors, or disputes by reviewing account histories and transaction records.-Assisted customers with account updates, changes in billing address, plan adjustments, and payment preferences.-Guided customers through payment processes, including setting up automatic payments and understanding late fees.-Maintained a comprehensive understanding of mobile plans, promotions, and service charges to provide accurate information and support.-Accurately documenting all customer interactions and resolutions in the company's CRM system. Ensure data integrity and confidentiality.

-Providing accurate information about products, services, and promotions.-Address and resolving customer complaints and issues efficiently and empathetically.-Suggest products based on customer preferences and needs.-Managing returns, exchanges, and refunds according to store policies.