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Dean Mark Alarcon is listed as Customer Service Advocate | Concentrix+Webhelp based in Naga, Bicol Region, Philippines. AeroLeads shows a matched LinkedIn profile for Dean Mark Alarcon.
Dean Mark Alarcon previously worked as Customer Service Advocate at Concentrix and Customer Service Representative at Quantrics Enterprises Inc..
Dean Mark Alarcon is a Customer Service Advocate | Concentrix+Webhelp.
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Naga, Bicol Region, Philippines
-Quoting of benefits, policies and guidelines to Dental providers.-Accurate record keeping and documentation for customer interaction and transactions.-Investigating claims by providing status, analyzing breakdown of payments and explaining of EOB/EOP. -Resolving issues for denied claims, discrepancies or delays.-Managing claims by resubmitting it for.
Naga, Bicol Region, Philippines
-Addressed customer inquiries related to billing, understanding charges, bill cycles, and payment methods.-Investigate and resolve billing discrepancies, errors, or disputes by reviewing account histories and transaction records.-Assisted customers with account updates, changes in billing address, plan adjustments, and payment preferences.-Guided customers.
Pili, Bicol Region, Philippines
-Providing accurate information about products, services, and promotions.-Address and resolving customer complaints and issues efficiently and empathetically.-Suggest products based on customer preferences and needs.-Managing returns, exchanges, and refunds according to store policies.
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Dean Mark Alarcon is listed as Customer Service Advocate | Concentrix+Webhelp.
Dean Mark Alarcon is based in Naga, Bicol Region, Philippines.
Dean Mark Alarcon has worked for Concentrix, Quantrics Enterprises Inc., and Sutherland Global Services Ltd.
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