• Responsible for managing and directing all Information Technology resources for ECS to support the USPS Maintenance Technical Support Center.• Works closely with USPS MTSC Leadership to ensure the IT Initiatives are clearly aligned to MTSC’s business goals.• Provided strategic and technical guidance in identifying, reviewing, and selecting COTS products such as Oracle, ServiceNow, Vasont (CMS), ARAS (PLM), EMC storage software and hardware, and CMMS systems that supports MTSC’s strategic goals. • Aligns IT resources to ensure they provide technical support for the implementation, development and daily administration of all IT software that supports MTSC’s mission.• Responsible for the full lifecycle management of a 4+ million-dollar data center.• Manages yearly budgets in excess of 2 million dollars to support MTSC’s IT strategic mission.• Directed and implemented IT strategies to transition from a physical footprint to a clustered virtualized environment which greatly reduced our data center footprint while providing enhanced redundancy and failover capabilities.• Developed and implemented active-standby disaster recovery plans.• Ensures IT policies are followed and all re-occurring tasks such as backups, hardware/software monitoring, firmware updates, OS updates, software patches, and security vulnerabilities are completed.• Manage the IT development group to ensure they utilize agile methodologies to deliver the most value to our customers in the shortest amount of time.• Helped mentor the IT and Development groups to work together to resolve customer issues.

• Manage a team of 15 developers, 1 team lead, and 2 product owners.• Implemented Agile Scrum development process creating 2 Scrum teams initially that expanded to 3 scrum teams.• Implemented a QA/Release team consisting of 1 developer and 1 team lead to better fit USPS release and testing requirements.• Organized Scrum team that built enterprise level dashboard systems that report on USPS mail sorting machines performance and maintenance metrics.• Organized Scrum team that built a Custodial staffing work loading web application responsible for staffing over $1 billion dollars of labor each year for the USPS.• Implemented Rally Agile Tool for Scrum development tracking and management.• Migrated from Rally to ServiceNow Agile Development module.• Led development teams in the Implementation and Deployment of the ServiceNow ITSM module for the MTSC National Support Technician Help Desk.• Responsible for Interviewing, Hiring, Performance and Skills development of all Developers.• Coordinate with IT Manager to ensure hardware, software, and databases are adequate to support our customer’s web application needs.• Communicate with Stakeholders and Executives to report progress, performance, and process improvements.

Managed Epicor 9 (ERP) Financial Implementation project (Project Overdrive) that was completed on time (5 months) and within budget 1M+.Implemented a set of comprehensive tracking processes to monitor Project Overdrive performance.Directed all phases of Project Overdrive, from Selection of Software to Final Sign Off.Directed planning, budgeting, vendor selection and quality assurance efforts for 1M + project.Defined clear targets and objectives and communicated them to other team members.Coordinated design meetings and decisions across internal departments and with external consultantsWorked closely with other team members to plan, design and develop robust solutions in a timely manner.Managed Epicor HCM (Human Capital Management) Implementation project.Led communication with stakeholders regarding project goals, progress made, and budget status.Directed Customer Program launches by analyzing the customers’ requirements and translating them into IT requirement specifications.Conducted Training sessions for IT Managers and Senior Programmers around business processes, system strategies, and new technologies.Designed ETL processes using Epicor Service Connect to integrate Epicor 9 with our legacy manufacturing system.Designed and Developed Crystal Reports to support business needs.Manage, develop, and implement all EDI Maps, Interfaces, and FTP communication services with customers and suppliers.Propose, design, test, and implement future system strategies that align with business objectives.

Implemented company policies, technical procedures and standards for meeting Sarbanes-Oxley Act.Modified existing software to correct errors, upgrade interfaces and improve performance.Consulted regularly with customers on project status, proposals and technical issues.Prepared detailed reports concerning project specifications and activities.Directed software design and development while remaining focused on client needs.Developed robust manufacturing system dubbed “The Shop Floor System” to track and control work center quality while interfacing directly with a legacy ERP system, electronic torque readers, electronic air gauging, and PLC's that controlled imaging systems, presses, gauges and automated test stands.Developed SCADA type interface in Shop Floor System to manage and control PLC controlled devices.Led complete IT due diligence efforts during business consolidations.Managed new warehouse implementation concerning IT infrastructure and system access requirements.Interfaced with developers and technical support teams to determine the best requirement specifications.Established compatibility with third party software products by developing programs for modification and integration.Developed and implemented complex Internet and Intranet applications on multiple platforms.Developed work break down charts and diagrams to ensure development team compliance with client deadlines.Recommended architectural improvements, design solutions and integration solutions.Interfaced with Lean Six Sigma and Value Stream teams to drive cost and inefficiencies from business processes.Possess expert analytic and problem diagnosis skillsPerformed MS SQL DBA tasks. Managed staffing and hiring of IT staff and contractorsConducted performance reviews and managed development plans of employees.

Managed all EDI Services and ImplementationDeveloped new programs and reports to enhance business productivityDesigned and Developed Fred Jones first internet website.Provided additional support to the network and desktop support groups during company acquisitions.