• Provide on-site support for approx. 65 employees.• Remotely supported three separate corporate sites and 20+ remote employees.• Create and manage user accounts in multiple systems, Active Directory, Exchange 2013, Asterisk, proprietary systems, manually as well as using Powershell and other scripts.• Plan, create and provision file shares. Windows Server 2013/2008 and SMB/Linux• Build out hardware for desktops, laptops and servers. • Assist in managing various servers, imaging and standing up new servers in a vsphere environment• Create and maintain new users and routes in our call centers asterisk server• Update firewall rules, allowing external access to individual servers from external customers.• Devise and preserve physical security procedures for our site, assign keys and security codes.• Design and document technical procedures utilizing Sharepoint and Atlassian Confluence• Install and maintain network cabling and patch downs.• Provisioned users in Exchange for Unified Messaging/ Lync

Providing onsite support in identical role as below

• Supervised a team of three technicians, provided training and escalation as necessary for complex problems. • Planned and coordinated special projects, including large moves, site closures, site openings & site moves and asset management. • Received and tracked incoming equipment, organized software, and sustained repository of information for installation and licenses.• Completed and maintained account paperwork, monitored workloads, and delegated tasks as necessary.• Acted as liaison between contracted staff and business, trained staff on proprietary technology and business-specific information.• Provided onsite A/V support, maintained, repaired and operated equipment. • Consulted with various businesses on their needs, designed and implemented solutions based on their requirements. • Worked with corporate satellite, closed circuit television, and video-teleconferencing. • Managed process and procedural documentation, • SharePoint design, list creation and management, workflow design/tracking. • Strategized and implemented process changes.

Primary Responsibilities: Headed 3-person team of helpdesk technicians working in a fast-paced environment. Escalated issues to upper management and assigned tasks as necessary.Resolved users' computing issues with Microsoft operating systems and applications, legacy applications, email, networking, virus detection and cleaning, file access and printing. At the level II position, particular emphasis was placed on issue resolution of domains and security and network-related problems. Duties also included PC configuration, installation and upgrade; instructing users regarding PC operation; end-user desk side support (deployed new PCs, created new user accounts, did network share administration, using NTFS and share-level permissions). Thoroughly documented practices. Technology used: Unicenter TNG RCO, Service Desk, DameWare, Ghost 7.0, familiar with 2003 Active Directory Server (including migrations).

Primary Responsibilities : Provided over-the-phone computer support for hardware, parts ordering/tracking, software how-to's, dial-up networking and intranetworking.Technology used: Novell Networking, MS Networking, and some Unix architectures. Knowledge of all current MS OSs, MS Office packages, various mainframe and AS/400 emulators, Lotus Notes, cc:Mail, Peregrine Service Center, AT&T Video Gateway Service and other proprietary applications.