Dean Miriani, Csm And Pmp Email & Phone Number

Lansing, Michigan Area

Responsible for project delivery utilizing Agile methodology while supporting the development of the PMO from a state of infancy to maturity.• Delivery of multiple small, midsize and large projects working as or with the Scrum Master to ensure projects were delivered in accordance with the organizational goal of being on-time, within budget and exceeding customer expectations• Responsible for planning, developing and implementing the Organizational IT, Incident Management and Departmental Business Continuity Plans in accordance with relevant legal, regulatory and business requirements to mitigate risks associated with business disruptions - Partnered with IT and Corporate Business Lines to develop business continuity plans, identify core dependencies, processes, systems and services and establish recovery time objectives - Assist Business Lines in establishing and maintaining recovery procedures assuring records required for recovery are properly maintained - Coordinate enterprise - wide testing of business continuity plans integrated with the business continuity impacts from key partners and vendors • Successfully completed SDLC Agile Training Programs and Certifications including CSM, Certified Scrum Master, Agile Testing and Agile Boot Camp.

Detroit, Mi

National Health Care ReformWomen's 180 Day Preventive Benefits Appointed Delivery Lead responsible for implementing Women's Preventive Benefits Release 4 Autism State Mandate.- Participate in Blue Cross Business and Medical Policy meetings establishing IT requirements- Manage a 7.1 Million Dollar budget reporting weekly status to the Office of National Health Care Reform-Developing an integrated IT solution involving 25 impacted systems and downstream Regression TestingBCBS Michigan Delivery Systems SupportGroup Delivery Offices TeamHospital and Health Care AccountsResponsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology. • Implement new healthcare benefits to new accounts, implement new segments of benefits to existing accounts and to exit segments of benefits to existing accounts. • Allocate resources, manage current costs and forecast ongoing costs to deliver project within budget. • Development of detailed work plans and schedules using MS Project.• Monitor project metrics for significant deviations in quality, cost, or schedule.• Develop and present project-related presentations for executive leadership• Direct and frequent involvement in sponsor, client, and customer relations to ensure that service expectations are met.

General Motors Service and Parts OperationsNational Dispatch Command Center• Structured and Managed a Call Center group to protect a $7 Million dollar acquisition of the GM Field Engineering team taken over by HP to provide onsite vehicle diagnostics . •Developed the Organization’s policies and market business approach. •Established a positive relationship with the IBM Technical Assistance Center enabling the HP Field Team’s success. •NDCC provided a value add service to the client by improving vendor processes, providing case management and reducing costs

Coca-Cola Business Consultant •Assess 4 Coca- Cola Plant Floor Applications, Infrastructure and IT Operations to recommend a technical solution to support their plant environment.•Develop estimates for application management and culminate the client business into an Application and IT Outsourcing engagement.•Proposed a $10 Million dollar Command and Control Center Manufacturing Help Desk model with a "Common Bill of IT" solution.

General Motors Service and Parts Operations Brand Quality Project Manager, •Project Management and Customer Support activities for Dealer Infrastructure and GM related projects •Manage Engineering resources, Vendors (IBM, HP, CISCO) and Timelines for project deliverables•Developed the Global GM Dealer IT Standards to be used as guideline for Infrastructure Implementation world-wide.

Dealer Field Consultant, •Provided sales and service field support for 512 GM dealerships in the Michigan and Ohio areas •Provided client-server networking, PC and Internet configuration, troubleshooting and service support•Provided dealer service consultation, sales, application training, and presented at dealer club meetings

•Planned, managed and marketed PC hardware diagnostics tools distributed to the GM dealerships•Acted as a liaison between EDS and the GM cross functional Marketing, Engineering and Field Organizations•Outsourced and managed large scale projects in excess of $25M to vendors such as IBM, SPX, Kent Moore •Developed proposals, defined scope, facilitated review meetings, managed vendors and implemented change

General Motors Techline Customer Support Center IT Customer Relations Representative •Provided Application, Infrastructure and IT Help Desk support to GM dealerships •Developed IT skill set and obtained technical certifications

EDS Staffing and Workforce Planning •Recruited manpower services and fulfilled EDS customer staffing needs•Presented EDS to college campuses and maintained college administration relations

Chevrolet Customer Assistance Center •Handled customer requests, warranty reimbursements, product liabilities and vehicle buybacks•Specialized in GM Dealer Service, Sales and Parts departments over a 3 year period