Dean Miriani, Csm And Pmp Email & Phone Number

Lansing, Michigan Area

• Responsible for project delivery utilizing Agile methodology while supporting the development of the PMO from a state of infancy to maturity.
• Delivery of multiple small, midsize and large projects working as or with the Scrum Master to ensure projects were delivered in accordance with the organizational goal of being on-time, within budget and exceeding.
• Responsible for planning, developing and implementing the Organizational IT, Incident Management and Departmental Business Continuity Plans in accordance with relevant legal, regulatory and business requirements to.
• Successfully completed SDLC Agile Training Programs and Certifications including CSM, Certified Scrum Master, Agile Testing and Agile Boot Camp.

Detroit, MI

• National Health Care ReformWomen's 180 Day Preventive Benefits Appointed Delivery Lead responsible for implementing Women's Preventive Benefits Release 4 Autism State Mandate.- Participate in Blue Cross Business and.
• Implement new healthcare benefits to new accounts, implement new segments of benefits to existing accounts and to exit segments of benefits to existing accounts.
• Allocate resources, manage current costs and forecast ongoing costs to deliver project within budget.
• Development of detailed work plans and schedules using MS Project.
• Monitor project metrics for significant deviations in quality, cost, or schedule.
• Develop and present project-related presentations for executive leadership

• General Motors Service and Parts OperationsNational Dispatch Command Center
• Structured and Managed a Call Center group to protect a $7 Million dollar acquisition of the GM Field Engineering team taken over by HP to provide onsite vehicle diagnostics.
• Developed the Organization’s policies and market business approach.
• Established a positive relationship with the IBM Technical Assistance Center enabling the HP Field Team’s success.
• NDCC provided a value add service to the client by improving vendor processes, providing case management and reducing costs

• Coca-Cola Business Consultant
• Assess 4 Coca- Cola Plant Floor Applications, Infrastructure and IT Operations to recommend a technical solution to support their plant environment.
• Develop estimates for application management and culminate the client business into an Application and IT Outsourcing engagement.
• Proposed a $10 Million dollar Command and Control Center Manufacturing Help Desk model with a "Common Bill of IT" solution.

• General Motors Service and Parts Operations Brand Quality Project Manager,
• Project Management and Customer Support activities for Dealer Infrastructure and GM related projects
• Manage Engineering resources, Vendors (IBM, HP, CISCO) and Timelines for project deliverables
• Developed the Global GM Dealer IT Standards to be used as guideline for Infrastructure Implementation world-wide.

• Dealer Field Consultant,
• Provided sales and service field support for 512 GM dealerships in the Michigan and Ohio areas
• Provided client-server networking, PC and Internet configuration, troubleshooting and service support
• Provided dealer service consultation, sales, application training, and presented at dealer club meetings

• Planned, managed and marketed PC hardware diagnostics tools distributed to the GM dealerships
• Acted as a liaison between EDS and the GM cross functional Marketing, Engineering and Field Organizations
• Outsourced and managed large scale projects in excess of $25M to vendors such as IBM, SPX, Kent Moore
• Developed proposals, defined scope, facilitated review meetings, managed vendors and implemented change

• General Motors Techline Customer Support Center IT Customer Relations Representative
• Provided Application, Infrastructure and IT Help Desk support to GM dealerships
• Developed IT skill set and obtained technical certifications

• EDS Staffing and Workforce Planning
• Recruited manpower services and fulfilled EDS customer staffing needs
• Presented EDS to college campuses and maintained college administration relations

• Chevrolet Customer Assistance Center
• Handled customer requests, warranty reimbursements, product liabilities and vehicle buybacks
• Specialized in GM Dealer Service, Sales and Parts departments over a 3 year period