Dean Moore Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

I take great satisfaction in helping others succeed. That’s why, after the successful divestment of Itravel2000, I launched this business — to help companies solve their strategic, operational and financial barriers. My focus is B2B and B2C businesses in the travel, leisure, hospitality, and related technology sectors, however my skills and experience are readily transferable to a diverse range of industries and business models.

Responsible for providing insight into North American (principally US and Canada) travel market and opportunitiesIdentification of potential target acquisitions for European businesses seeking to enter North American marketGeneral corporate development

Toronto, On

Building on my success as COO, I took on this dual role with two goals: re-brand from a vacation discounter to a full-service online travel agency and boost financial performance. This required revising the core product path, adding an industry-leading cruise product, developing and deploying a radically different marketing strategy, finding JV opportunities, and new customer satisfaction program. Mission accomplished.Value Delivered~~~~~~~~~~~~In just over one year… Show more Building on my success as COO, I took on this dual role with two goals: re-brand from a vacation discounter to a full-service online travel agency and boost financial performance. This required revising the core product path, adding an industry-leading cruise product, developing and deploying a radically different marketing strategy, finding JV opportunities, and new customer satisfaction program. Mission accomplished.Value Delivered~~~~~~~~~~~~In just over one year …=> Raised online conversions 41%, email subscribers 40% and repeat customers 17%.=> Propelled sales in three categories: flight sales (48%), cruise sales (31%), hotel sales (15%).=> Led the industry with a 96% customer satisfaction index in 2016 as a full-service OTA. Show less

Toronto, On

When I joined, sales and morale were both low and operational performance was suffering as a result. Time for a reinvention. I cut costs, recaptured business development income, refreshed call-centre leadership, introduced performance incentives and tracking tools, and reinvigorated employee engagement.Value Delivered~~~~~~~~~~~~=> Reduced sales agent turnover 80% and contact centre costs 30%.=> Grew business development revenue 46%, ancillary sales 37%, and conversion… Show more When I joined, sales and morale were both low and operational performance was suffering as a result. Time for a reinvention. I cut costs, recaptured business development income, refreshed call-centre leadership, introduced performance incentives and tracking tools, and reinvigorated employee engagement.Value Delivered~~~~~~~~~~~~=> Reduced sales agent turnover 80% and contact centre costs 30%.=> Grew business development revenue 46%, ancillary sales 37%, and conversion rate 14%. Show less

Toronto, Canada

Chief Executive Officer – Thomas Cook (North America)Thomas Cook, Toronto, ON 2012 – 2013Looking back on my six years with Thomas Cook Group PLC, I believe my greatest value was in three areas: integrating MyTravelGroup PLC and Thomas Cook, significant streamlining and cost reductions, and substantially improving EBITDA.North American operations consisted of 1,400 employees in 3 provinces and about 100 retail sites across Canada. As CEO, I led the development and… Show more Chief Executive Officer – Thomas Cook (North America)Thomas Cook, Toronto, ON 2012 – 2013Looking back on my six years with Thomas Cook Group PLC, I believe my greatest value was in three areas: integrating MyTravelGroup PLC and Thomas Cook, significant streamlining and cost reductions, and substantially improving EBITDA.North American operations consisted of 1,400 employees in 3 provinces and about 100 retail sites across Canada. As CEO, I led the development and implementation of a new, first of its kind operating model, restructured shared services, divested non-core assets, and re-engineered the business for significantly improved financial performance.Value Delivered~~~~~~~~~~~~Again, in just over one year …=> Elevated EBITDA $50M+ YOY.=> Extracted more than $10M from sales and admin costs. Show less

Toronto, On

After integrating two large travel groups in the UK, I was transferred to Canada to again lead an acquisition and integration of a competitor in Quebec, develop and deliver cost synergies, significantly improve IT performance and efficiency through a rigorous rationalization program and build a more streamlined and efficient operational model. My first executive appointment in Canada with full P&L and operational ownership of IT, sales, marketing, customer service, operations, product, HR… Show more After integrating two large travel groups in the UK, I was transferred to Canada to again lead an acquisition and integration of a competitor in Quebec, develop and deliver cost synergies, significantly improve IT performance and efficiency through a rigorous rationalization program and build a more streamlined and efficient operational model. My first executive appointment in Canada with full P&L and operational ownership of IT, sales, marketing, customer service, operations, product, HR, and facilities. Time to deliver and I did.Value Delivered~~~~~~~~~~~~=> Achieved $19M in post-acquisition synergies.=> Rationalized and transformed IT platform with >$5M savings p.a.=> Launched a pioneering B2B product offering generating significant incremental margin.=> Amalgamated multiple offices into a new HO facility generating annual cost-savings of ~$7M. Show less

London, United Kingdom

Designated by PLC Board to lead the merger of the UK divisions of MyTravelGroup PLC and Thomas Cook AG. The scope of this mandate was extensive - ~19,000 employees, >1,100 stores, five call centres, two airlines (fleet of ~100 aircraft), and over 20 complimentary or competing brands. Project included required new organization structure and management team, integrated multi-brand strategy, delivery of strategic IT platform, site closures and consolidations, significant manpower… Show more Designated by PLC Board to lead the merger of the UK divisions of MyTravelGroup PLC and Thomas Cook AG. The scope of this mandate was extensive - ~19,000 employees, >1,100 stores, five call centres, two airlines (fleet of ~100 aircraft), and over 20 complimentary or competing brands. Project included required new organization structure and management team, integrated multi-brand strategy, delivery of strategic IT platform, site closures and consolidations, significant manpower relocation.Value Delivered~~~~~~~~~~~~=> Successful integration delivering >$350M in post-merger synergies (more than double original target). Show less

Manchester, United Kingdom

Career overview~~~~~~~~~~~~~Executive Director – Business Transformation (2004 – 2008)Head of Special Projects (2 years)Head of Risk Management (1 year)Value Delivered~~~~~~~~~~~~Led the execution of Turnaround Plan to support $1.5B refinancing including:=> $100M+ of cost reductions through consolidating operating units=> $25M+ cost-reduction in technology budget=> Led separation activities of non-core assets eliminated $30M of operating… Show more Career overview~~~~~~~~~~~~~Executive Director – Business Transformation (2004 – 2008)Head of Special Projects (2 years)Head of Risk Management (1 year)Value Delivered~~~~~~~~~~~~Led the execution of Turnaround Plan to support $1.5B refinancing including:=> $100M+ of cost reductions through consolidating operating units=> $25M+ cost-reduction in technology budget=> Led separation activities of non-core assets eliminated $30M of operating losses Show less

B/Tec National Diploma In Finance, Distinction

B/Tec National Certificate, Business Studies, Distinction