Deann Olson Email & Phone Number

Developed and sold retail advertising plans to National and Local Businesses* Analyzed project campaigns and created project flyers* Created and edited retail ads* Coordinated and produced Annual Bridal Event & Taste of Home Cooking Show

Sold AT&T Products and Services to current customers* Retained customers by optimizing their savings through promotions, products, and services

Acted as a liaison between newly acquired credit card portfolios and multiple internal departments * Provided online technical support and customer service to customers and Agent Banks

Trained new employees on departmental product knowledge and procedures* Developed and maintained training manuals* Supervised staff

Provided technical support and customer service to all FNBO Internet customers via telephone and on-line access* Processed new applications, sold products, and performed maintenance requests* Assisted in company website improvements and updates

Managed Quality Assurance Representative to ensure accuracy and consistency* Interviewed and hired prospective employees* Completed Performance Evaluations

Coordinated, tested, and implemented code for various applications before going to Production (Base24, PRM, ATM Interfaces, TBS, Visa, and MasterCard)* dentified fraud trends and created preventative rules in SQL while maintaining Fraud Software* Ensured FNBO met Visa and MasterCard Regulatory Requirements* Developed Project Requirements for various applications

Supervised retail staff and balanced daily financial reports* Established public relations with customers * Updated retail floor space and retail sales

Managed all levels of sales floor staff* Interviewed and hired prospective employees* Coordinated staff schedules according to call volumes

Education record

Bachelor Of Science, Management Information Science

63 credits attained towards degree